Chat CSR — Onsite Lipa with PTO & Benefits

TTEC Customer Care Management Philippines Inc; Lipa; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Career development

Inclusive culture

Global team

Benefits package

Job summary

TTEC Customer Care Management Philippines Inc in Lipa is seeking a Chat Customer Service Representative to assist customers across chat, text, email and social channels, onsite in Lipa. You will resolve issues with written communication and provide product knowledge to help customers achieve peace of mind.

Ideal candidates have at least a high school diploma, and 6 months of BPO or finance-related experience, with strong communication and computer skills.

Qualifications

• At least Highschool graduate (old curriculum).
• At least 6 months BPO experience or 6 months experience in lending and financial services or graduate of any finance related courses.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve customer issues via chat, text, email, social media and other nonverbal platforms.
• Answer incoming communications from customers.
• Connect and resolve issues using written communication only.

Skills

Written communication

Customer service

Problem solving

Computer skills

Education

High school graduate

Finance-related degree

Job description

TTEC Customer Care Management Philippines Inc in Lipa is seeking a Chat Customer Service Representative to assist customers across chat, text, email and social channels, onsite in Lipa. You will resolve issues with written communication and provide product knowledge to help customers achieve peace of mind.

Ideal candidates have at least a high school diploma, and 6 months of BPO or finance-related experience, with strong communication and computer skills.