FINANCIAL/BANKING CSR | +26,000 PACKAGE + 20K SOB | 6 MOS BPO EXP | START ASAP

Private Advertiser; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Career Development

Leave Entitlements (upon hire)

HMO coverage starting Day 1

Extended HMO Coverage

10% Night Differential

Stable work schedule

Job summary

Private Advertiser seeks a Consumer Banking Relationship Agent to assist customers with banking inquiries, ensuring accurate information and a positive experience. You will handle inbound calls, maintain confidentiality, and meet performance targets in a fast-paced environment.

Open to graduates or current students with at least 6 months of BPO experience handling international voice accounts. The position is 100% onsite in McKinley, Taguig with a fixed night shift schedule and opportunities for

Qualifications

• 6 months of BPO experience handling an international voice account.
• Open to college graduates, undergraduates, and career shifters who meet the experience requirements.
• Excellent conversational and communication skills.
• Willing to work 100% onsite in McKinley, Taguig City.
• Amenable to a fixed night shift schedule.
• Must have at least 1 year of tenure with each previous employer.
• Experience handling an international voice account required.

Responsibilities

• Handle inbound customer calls regarding consumer banking products and services.
• Assist customers with banking-related inquiries, account information, and service requests.
• Provide accurate information and appropriate solutions to customer concerns.
• Build and maintain positive customer relationships through professional and courteous communication.
• Resolve customer issues efficiently while ensuring customer satisfaction.
• Follow established company policies, procedures, and banking protocols.
• Maintain the confidentiality and security of customer information.
• Meet performance targets and service quality standards.

Skills

Customer service

Communication skills

BPO experience

International voice account

Onsite work readiness

Job description

About the role

The Consumer Banking Relationship Agent is responsible for assisting customers with their banking-related inquiries, providing accurate information about banking products and services, and ensuring a positive customer experience. The role requires excellent communication skills, strong customer service abilities, and the capacity to handle customer concerns professionally in a fast-paced environment.

Key responsibilities

• Handle inbound customer calls regarding consumer banking products and services.
• Assist customers with banking-related inquiries, account information, and service requests.
• Provide accurate information and appropriate solutions to customer concerns.
• Build and maintain positive customer relationships through professional and courteous communication.
• Resolve customer issues efficiently while ensuring customer satisfaction.
• Follow established company policies, procedures, and banking protocols.
• Maintain the confidentiality and security of customer information.
• Meet performance targets and service quality standards.

About you

• At least 6 months of BPO experience handling an international voice account or customer service account.
• Open to college graduates, undergraduates, and career shifters who meet the experience requirements.
• Excellent conversational and communication skills.
• Willing to work 100% onsite in McKinley, Taguig City.
• Amenable to a fixed night shift schedule.
• Must have at least 1 year of tenure with each previous employer.
• Experience handling an international voice account required.

Benefits

• Career Development
• Leave Entitlements (upon hire)
• HMO coverage starting Day 1
• Extended HMO Coverage
• 10% Night Differential
• Stable work schedule