Predominantly Dayshift Account - CSR - Premium Blended Account

Nezda Technologies, Inc.; Taguig; Presencial; PHP 213.000 - 255.000; Tempo integral

Resumo da vaga

Nezda Technologies, Inc. is urgently hiring a Customer Support Associate to handle inbound calls, live chat, and email inquiries for premium international clients from the McKinley Hills, Taguig site.

You will perform back-office tasks, navigate client CRMs, manage scheduling and data entry while resolving billing inquiries and requests. Strong English skills and 35 WPM typing are required.

Qualificações

• SHS graduates or college undergraduates
• Minimum 1 year of total BPO experience
• At least 6 months of sales experience (BPO or non-BPO)
• Excellent English communication skills (spoken for voice and written for chat/emails)
• Computer literacy with 35 WPM typing speed and 95% accuracy
• Must reside within Metro Manila and be onsite for a predominantly day/midshift schedule at McKinley Hills, Taguig
• START ASAP - Target Start Date November 9

Responsabilidades

• Omnichannel engagement: answer inbound phone calls, live chat, and respond to email inquiries
• Virtual assistance & administrative support: back-office tasks, CRM navigation, scheduling and data entry
• Issue resolution: handle billing inquiries and product/service requests, manage exceptions
• Consultative recommendations: suggest relevant products or account upgrades for multinational clients
• Performance metrics: adhere to AHT, CSAT, and QA targets

Conhecimentos

BPO experience

Sales exposure

English communication

Typing 35 WPM

Onsite work readiness

Formação

Senior High School (SHS) graduates

College undergraduates

Descrição da vaga

Core Responsibilities

• Omnichannel Engagement: Toggle between answering inbound customer phone calls, typing out real-time live chat solutions, and responding to queued email inquiries.
• Virtual Assistance & Administrative Support: Perform back-office tasks, navigate client CRM databases, and manage scheduling, tracking, or basic data entry for premium international clients.
• Issue Resolution: Resolve customer complaints, handle billing inquiries, process product/service requests, and manage exceptions professionally.
• Consultative Recommendations: Suggest relevant products, premium services, or account upgrades tailored to the specific needs of multinational consumers.
• Performance Metrics: Maintain strict adherence to Average Handling Time (AHT) for voice, concurrent chat management concurrency (handling more than one chat text thread at a time), Customer Satisfaction (CSAT), and QA metrics.

Qualifications

• Education: Open to Senior High School (SHS) graduates or college undergraduates.
• BPO Experience: A minimum of 1 year of total BPO experience is required.
• Sales Exposure: At least 6 months of sales experience (either inside a BPO or from alternative non-BPO customer service/retail environments).
• Communication Skills: Excellent, highly professional English communication skills (both spoken for voice tasks and written for chat/emails).
• Technical & Typing Skills: Computer literate with a minimum typing speed of 35 Words Per Minute (WPM) with at least 95% accuracy.
• Location & Availability: Must reside within Metro Manila and be fully amenable to a predominantly Day Shift / Midshift schedule working completely onsite at McKinley Hills, Taguig.
• Amenable to START ASAP - Target Start Date November 9.

Compensation Package

• Basic Salary: ₱21,000 per month
• Allowances: ₱1,500 Rice Allowance provided upon regularization
• 12,000 Retention Bonus
• Benefits: Health insurance (HMO) coverage kicking in upon regularization
• Work Setup: Onsite at McKinley Hills, Taguig

This is an urgent hiring opportunity.