Banking Customer Care Agent — Night Shift (Onsite, Taguig)

Private Advertiser; Taguig; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Benefits dieser Stelle

Career Development

Leave Entitlements

HMO coverage starting Day 1

Extended HMO Coverage

10% Night Differential

Stable work schedule

Zusammenfassung

Private Advertiser is seeking a Consumer Banking Relationship Agent to assist customers with banking inquiries and provide accurate information on products and services. The role requires excellent communication, strong customer service skills, and the ability to handle concerns professionally in a fast-paced environment.

Candidates should have at least 6 months of BPO experience handling international voice accounts and be willing to work 100% onsite in McKinley, Taguig City on a fixed night

Qualifikationen

• Minimum 6 months BPO experience handling an international voice account.
• Open to graduates, undergraduates, and career shifters who meet the experience requirements.
• Excellent conversational and communication skills.
• Willing to work 100% onsite in McKinley, Taguig City with a fixed night shift.

Aufgaben

• Handle inbound customer calls regarding consumer banking products and services.
• Assist customers with banking-related inquiries, account information, and service requests.
• Provide accurate information and appropriate solutions to customer concerns.
• Build and maintain positive customer relationships through professional and courteous communication.
• Resolve customer issues efficiently while ensuring customer satisfaction.
• Follow established company policies, procedures, and banking protocols.
• Maintain the confidentiality and security of customer information.
• Meet performance targets and service quality standards.

Kenntnisse

Excellent communication

Customer service

BPO experience

International voice

Ausbildung

Open to college graduates

Jobbeschreibung

Private Advertiser is seeking a Consumer Banking Relationship Agent to assist customers with banking inquiries and provide accurate information on products and services. The role requires excellent communication, strong customer service skills, and the ability to handle concerns professionally in a fast-paced environment.

Candidates should have at least 6 months of BPO experience handling international voice accounts and be willing to work 100% onsite in McKinley, Taguig City on a fixed night