Customer Support Representative

Metacom Careers; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Metacom Careers in Manila invites applications for a Customer Service Representative to support our Financial Services Account. You will handle inquiries by phone and chat, assist with account and payment concerns, and deliver accurate information on products and services.

The role requires a customer-focused, reliable individual with good English, basic computer skills, and the ability to work shifting schedules, weekends, and holidays.

Qualifications

• Minimum 1 month of BPO/Call Center experience required.
• Education: high school graduate, college undergrad, or college graduate.
• Excellent English communication skills.
• Basic computer and internet navigation skills.
• Customer-service oriented with good problem-solving skills.
• Willing to work shifting schedules, weekends, and holidays.
• Willing to undergo account-specific training.

Responsibilities

• Handle customer inquiries via phone, chat, or other channels.
• Assist with account, billing, payment, and transaction concerns.
• Provide accurate information on financial products and services.
• Resolve customer concerns and complaints professionally.
• Verify customer information with confidentiality and security.
• Process customer requests accurately and efficiently.
• Document interactions and update account information.
• Escalate complex concerns to the appropriate team or supervisor.
• Follow company policies, procedures, and account guidelines.
• Meet productivity, quality, and customer satisfaction targets.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Team player

Education

High School Diploma

College undergraduate

College graduate

Tools

CRM software

MS Office

Internet navigation

Job description

We are looking for a customer-focused and reliable Customer Service Representative to handle a Financial Services Account. The role involves assisting customers with account concerns, payments, transactions, and other financial service inquiries while providing professional and efficient support.

Key Responsibilities

• Handle customer inquiries through phone, chat, or other communication channels.
• Assist customers with account, billing, payment, and transaction concerns.
• Provide accurate information regarding financial products and services.
• Resolve customer concerns and complaints professionally.
• Verify customer information while maintaining confidentiality and security.
• Process customer requests accurately and efficiently.
• Document customer interactions and update account information when necessary.
• Escalate complex concerns to the appropriate team or supervisor.
• Follow company policies, procedures, and account guidelines.
• Meet assigned productivity, quality, and customer satisfaction targets.

Qualifications

• At least 1 month of BPO/Call Center experience required.
• High school graduate, college undergraduate, or college graduate.
• Good English communication skills.
• Basic computer and internet navigation skills.
• Customer-service oriented with good problem-solving skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to undergo account-specific training.