Financial Tech CSR II | TTEC Lipa | Blended Chat | Up to 28,350

TTEC; Batangas City; On-site; PHP 287,911 - 344,860; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

An innovative tech services firm in Batangas seeks a Financial Tech CSR II. In this blended role, you'll respond to customer inquiries via chat and other channels, providing resolutions and assistance while ensuring compliance and customer satisfaction. Candidates should have strong communication skills and customer service experience. The position offers a supportive work environment with opportunities for career growth, a healthy benefits package including PTO, and wellness incentives.

Qualifications

• Completed senior high school or two years in college with at least 6 months customer service experience.
• Strong customer service and clear communication skills.
• Ability to follow compliance and fraud prevention protocols.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers.
• Provide frontline assistance for account access and managing inquiries.
• Resolve common issues and escalate complex cases.

Skills

Customer service

Communication skills

Troubleshooting

Critical thinking

Attention to detail

Education

Completed senior high school or two years in college

Job description

Financial Tech CSR II | TTEC Lipa | Blended Chat | Up to 28,350

Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Provide frontline assistance to customers by phone for account access, cash‑management and investing inquiries
• Resolve common issues using approved resources and elevate more complex cases to specialized teams
• Handle authentication, verification, troubleshooting, and general product support while ensuring compliance with security and operational guidelines

What You Bring to the Role

• Completed senior high school or two years in college with at least 6 months customer service experience
• Strong customer service and clear and confident communication skills
• Ability to follow compliance and fraud prevention protocols
• Computer savvy with basic troubleshooting and escalation experience
• Detail‑oriented and able to handle sensitive financial information securely
• Ability to identify the appropriate solutions via resources available and the use of critical thinking
• Ability to stay calm when customers are stressed or upset and maintain accuracy even under pressure

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Working Location

Level 2 and 3, TTEC Lipa. Level 2 and 3 Robinsons Place, Lipa, 4217 Batangas, Philippines