The Finance Director will serve as the strategic finance leader for the company's BPO operations, with ultimate accountability for financial performance, cost management, and client profitability across programs and clients. This role goes beyond traditional accounting, acting as a business partner to Operations Excellence, Shared Services, Operations, Technology, and Client Success Partners to drive margin optimization, scalable growth, and disciplined financial governance. The position requires deep expertise in BPO economics, workforce-driven cost models, and client-level profitability analysis.
Key Responsibilities:
- Own and manage program-level and portfolio-level P&L across the Company's BPO accounts.
- Ensure accurate tracking of revenue, direct labor, indirect costs, and overhead allocation.
- Drive financial discipline and accountability across cost centers and programs.
- Lead annual budgeting, rolling forecasts, and long-range financial planning.
- Provide financial insights and recommendations to Executive Leadership for new client acquisition, pricing strategy, program expansions/downsizings, and cost optimization initiatives.
- Develop scenario models and sensitivity analyses to assess the financial impact of business decisions.
- Partner with Sales and Commercial teams to develop pricing models, rate cards, and evaluate deal profitability and risk.
- Support contract renewals and renegotiations.
- Ensure pricing reflects true cost-to-serve, margin targets, and scalability assumptions.
- Oversee workforce cost modeling, including headcount planning, utilization, productivity, capacity modeling, and attrition/hiring/training/ramp costs.
- Identify cost leakage and margin erosion at the program level.
- Partner with HR and Operations to optimize staffing models.
- Ensure strong financial controls, compliance, and audit readiness.
- Oversee monthly, quarterly, and annual financial close processes.
- Maintain alignment with company policies, regulatory requirements, and best practices.
- Develop governance structure for annual budget submissions, leads forum for quarterly variance reporting, and create process for emergency projects and expenditures.
- Deliver clear, accurate, and timely financial reports to Leadership.
- Translate complex financial data into actionable insights for non-finance stakeholders.
- Prepare materials for Executive Leadership, Board reviews, and strategic meetings.
- Coordinate and manage auditor and tax team to ensure timely submission of entity tax filings.
- Review and approve tax returns, monitor filings and payments
- Review and approve monthly, quarterly, and annual BIR Forms, including VAT returns.
- Deliver clear, accurate, and timely financial reports to Leadership on a monthly basis.
- Translate complex financial data into actionable insights for non-finance stakeholders.
- Prepare materials for Executive Leadership, Board reviews, and strategic meetings e.g., Executive Leadership Team and Sr. Leadership Team.
- Lead, mentor, and develop Finance and FP&A team members.
- Establish best practices in financial modeling, reporting, and analysis.
- Foster a culture of accountability, accuracy, and continuous improvement.
- Lead, mentor, and develop Finance and FP&A team members.
- Establish best practices in financial modeling, reporting, and analysis.
- Foster a culture of accountability, accuracy, and continuous improvement.
Required Qualifications
Education & Professional Background
- Bachelor’s degree in Finance, Accounting, Economics, or related field.
- CPA, CMA, or MBA preferred.
- 10+ years of progressive finance experience, with at least 5 years in a BPO or services-based organization.
Technical & Functional Expertise
- Strong understanding of BPO cost structures, workforce economics, P&L management, margin analysis, and pricing/deal modeling.
- Advanced proficiency in Excel / Google Sheets financial modeling.
- Experience with ERP, FP&A, and BI tools (e.g., NetSuite, Adaptive Planning, Power BI).
Leadership & Business Acumen
- Proven ability to influence senior leaders and cross-functional teams.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and presentation abilities.
- Hands-on leader comfortable operating in a fast-paced, growth-oriented BPO environment.
Preferred Qualifications
- Professional certification such as CFA, CPA, or CMA, highlighting advanced expertise in financial analysis and governance.
- Advanced proficiency in financial modeling and BI tools (e.g., Power BI, Tableau, Adaptive Planning) to support data-driven decision-making.