The Finance Supervisor oversees the organization’s financial operations, financial planning and analysis (FP&A), statutory accounting, tax compliance, and revenue assurance across local and international operations. Acting as a strategic business partner to operational leads and executive leadership, this role manages financial reporting, profitability analysis by account or client, cash flow management, and internal controls in a fast-paced BPO or shared services environment.
This position requires a Certified Public Accountant (CPA) with proven expertise in BPO/Shared Services operations, revenue recognition models, client profitability tracking, transfer pricing, local statutory compliance, and international financial reporting standards.
Key Responsibilities & Essential Functions
- Lead the month-end and year-end financial close processes, ensuring timely and accurate preparation of financial statements (Balance Sheet, P&L, Cash Flow) in accordance with PFRS/IFRS and US GAAP.
- Oversee financial operations, including Accounts Payable (AP), Accounts Receivable (AR), fixed assets, payroll accounting, and general ledger reconciliation.
- Manage statutory compliance, liaising with local regulatory bodies (BIR, SEC, PEZA/BOI, local government units) and external audit firms.
2. Financial Planning, Analysis (FP&A) & Business Partnering
- Drive annual budgeting, quarterly re-forecasting, and long-term financial planning across business units, client accounts, and shared service centers.
- Perform seat-cost analysis, client/account profitability reviews, billability tracking, and variance analyses to identify operational efficiency opportunities.
- Partner with Operations, Talent Acquisition, and Account Management teams to forecast headcounts, labor costs, margins, and operational KPIs (e.g., utilization rates, billable hours).
3. Treasury, Cash Flow & Revenue Assurance
- Oversee treasury operations, cash flow forecasting, working capital management, and foreign exchange (FX) exposure monitoring.
- Manage client billing, revenue recognition (including pass-through expenses and SLA penalties/incentives), and collections management.
- Maintain relations with commercial banks, credit institutions, and corporate financial advisors.
4. Internal Controls, Tax & Compliance
- Design, implement, and maintain robust internal control frameworks (e.g., SOX compliance, internal financial controls) to mitigate financial risk and fraud.
- Manage corporate tax strategy, transfer pricing documentation, PEZA tax incentive filings, and deferred tax calculations.
- Lead internal and external audit engagements, addressing audit queries and ensuring timely resolution of audit findings.
- Manage, mentor, and elevate a team of accounting supervisors, financial analysts, and accounting specialists.
- Identify automation opportunities within accounting workflows, ERP systems (e.g., SAP, Oracle, NetSuite), and financial reporting tools.
- Formulate and enforce finance policies, standard operating procedures (SOPs), and approval matrices.
Key Performance Indicators (KPIs)
- Financial Closing Speed & Accuracy: On-time month-end close with zero material audit adjustments.
- Forecast Accuracy: Minimal variance ($\le 5\%$) between projected vs. actual revenues, margins, and operating expenses.
- Days Sales Outstanding (DSO): Maintaining targeted collections timelines and reducing aged receivables.
- Statutory Compliance: 100% on-time tax filings and regulatory reporting with zero non-compliance penalties.
- Account Profitability: Accurate seat-cost and account-level margin visibility provided to business units.
Qualifications & Competencies
Education & Experience
- Certification: Active Certified Public Accountant (CPA) license is mandatory.
- Education: Bachelor’s degree in Accountancy, Finance, or a related discipline.
- Experience: At least 5 years of overall finance and accounting experience, with at least 2 years in a supervisory or managerial capacity within a BPO, Shared Services, or IT-BPM organization.
- Technical Exposure: In-depth knowledge of PEZA/BOI tax regulations, transfer pricing, US GAAP/IFRS, and multi-currency accounting.
Systems & Technical Skills
- Advanced proficiency in enterprise ERP software.
- Strong understanding of BPO commercial structures (Time & Materials, Fixed Price, FTE pricing models).