Role Summary
We are seeking an experienced Finance Operations Lead for Facilities Management Group with significant experience working in a BPO, shared services, or other large-scale, fast-paced corporate environment.
The role requires strong knowledge of corporate finance and accounting practices, particularly in vendor payments, contract compliance, budgeting, accruals and provisions, financial controls, reconciliations, and reporting.
The successful candidate must be a strong problem solver and process improver, capable of investigating complex financial and billing issues, identifying root causes, resolving discrepancies across multiple stakeholders, and implementing sustainable controls and process improvements. The individual should be comfortable operating in a demanding environment with high transaction volumes, competing priorities, and multiple internal and external stakeholders.
Key Responsibilities
- Vendor Financial Governance, Problem Resolution & Contract Compliance
- Review vendor invoices, payment requests, and financial claims against executed contracts, Statements of Work (SOWs), purchase orders, approved rates, and other commercial agreements.
- Investigate and resolve complex billing discrepancies, overcharges, duplicate or incorrect charges, payment disputes, and contract interpretation issues.
- Perform root-cause analysis on recurring financial discrepancies and implement corrective and preventive controls.
- Ensure vendor billing complies with contractual rates, service provisions, escalation clauses, tax requirements, and approved commercial terms.
- Partner closely with Finance, Accounts Payable, Procurement, Legal, Operations, and vendors to drive timely resolution of financial issues.
- Establish governance mechanisms, reconciliations, validation controls, and exception-management processes to improve payment accuracy and minimize financial leakage.
- Maintain visibility of disputed invoices, financial exposures, recovery actions, and resolution status through appropriate trackers and management reporting.
- Finance Process Improvement
- Drive adherence to corporate finance policies, accounting principles, internal controls, audit requirements, and financial governance standards.
- Establish, standardize, and continuously improve financial operating procedures across business and operational functions.
- Review end-to-end finance processes to identify control weaknesses, manual dependencies, process inefficiencies, financial leakage, and opportunities for automation or simplification.
- Work across Finance Shared Services, Procurement, Accounts Payable, Operations, and Business teams to resolve process breakdowns and improve end-to-end accountability.
- Support financial close and controllership activities, including reconciliations, accruals, provisions, variance reviews, and supporting documentation.
- Support internal and external audits by ensuring complete, accurate, and timely financial documentation.
- Develop corrective and preventive actions for audit findings, control failures, billing errors, and recurring process issues.
- Champion continuous improvement initiatives that increase accuracy, efficiency, transparency, turnaround time, and financial control.
- Budget Management, Provisioning, Forecasting & Reporting
- Lead and support annual budget planning, forecasting, and periodic financial reviews for assigned business units or operational portfolios.
- Manage monthly accruals, provisions, actuals, forecasting, and variance analysis to ensure financial accuracy.
- Monitor budget utilization and proactively identify financial risks, potential overruns, savings opportunities, and cost-optimization initiatives.
- Analyze actual expenditure against approved budgets and forecasts and investigate significant variances.
- Prepare monthly, quarterly, and annual financial reports and management dashboards.
- Provide clear financial insights and recommendations to business leaders to enable informed decision-making.
- Coordinate with stakeholders to ensure timely and accurate submission of financial inputs, forecasts, provisions, and budget updates.
- Support financial evaluation of business cases, including CAPEX, OPEX, cost-benefit analysis, and savings initiatives.
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.
- Professional accounting or finance qualifications such as CPA, CMA, ACCA, or equivalent are an advantage.
- Experience supporting large multinational organizations, BPO operations, global shared services, or multi-site operations is highly desirable.
- Exposure to ERP and financial systems such as SAP, Oracle, or equivalent enterprise platforms, along with strong Excel and financial-analysis capabilities, is preferred.