Field Technician

Faithm Printers; Manila; Hybrid; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary

Opportunities for professional development

Transportation allowance

Job summary

A technology services company in Metro Manila seeks a skilled Field Technician to troubleshoot and maintain computer systems on-site and in-office. The ideal candidate will have a strong technical background and a commitment to exceptional customer service. Duties include resolving hardware/software issues, providing client training, and ensuring system security. Flexible hours are required, and applicants must hold a valid driver's license and have reliable transportation.

Qualifications

• Experience in repairing and doing preventive maintenance on various printers an advantage.
• Hands-on experience in software and hardware troubleshooting.
• Familiarity with data backup and recovery processes.

Responsibilities

• Diagnose and resolve hardware and software issues for company systems.
• Travel to client locations for on-site troubleshooting.
• Document all work completed and provide service reports.

Skills

Problem-solving

Communication

Technical expertise

Time management

Education

Associate's or bachelor’s degree in IT or Computer Science

Technical course graduate

Tools

Windows

macOS

Linux

Diagnostic tools

Job description

Overview

We seek a skilled and motivated Field Technician to join our team. This position requires a versatile professional who can troubleshoot, repair, and maintain computer systems in-office and on-site at client locations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering exceptional customer service.

In-House Support

• Diagnosed and resolved hardware and software issues for company systems and devices.
• Perform routine maintenance and upgrades on computers, servers, and peripherals.
• Manage network configurations and ensure system security compliance.
• Maintain inventory and documentation of IT assets.

Field Support

• Travel to client locations to provide on-site troubleshooting and technical assistance.
• Install, configure, and repair hardware, software, and networking equipment.
• Educate clients on system operations, providing training as needed.
• Document all work completed and provide detailed service reports to clients.

General Duties

• Respond promptly to service requests and prioritize tasks effectively.
• Collaborate with team members to develop and implement IT solutions.
• Stay updated with industry trends and emerging technologies.

Work Environment

• Split between office-based work and travel to client locations.
• Flexible hours may be required, including occasional evenings and weekends.

Benefits

• Competitive salary.
• Opportunities for professional development and certification.
• Transportation allowance and other perks for field assignments.

If you are passionate about technology and enjoy solving technical challenges, we would love to have you on our team!

Education and Certifications

• Associate's or bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)
• technical course graduate with strong grasp on IT knowledge

Experience

• Experience in repairing and doing preventive maintenance on various printers an advantage but nit a necessity
• hands-on experience in software and hardware troubleshooting

Technical Skills

• Proficiency in operating systems (Windows, macOS, Linux).
• understanding of networking protocols (TCP/IP, DNS, DHCP) and troubleshooting network issues.
• Experience with hardware components (desktops, laptops, servers, printers) and peripherals.
• Ability to use diagnostic tools and software effectively.
• Familiarity with data backup and recovery processes.

Soft Skills

• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills for interacting with clients and team members.
• Ability to explain technical concepts to non-technical users.
• Exceptional time management and multitasking abilities.

Additional Requirements

• Valid driver’s license and reliable transportation for field visits.
• Willingness to travel to client locations and work flexible hours, including occasional evenings and weekends.
• Physical capability to lift and carry equipment weighing up to 50 lbs.
• Strong work ethic with a focus on delivering high-quality service
• Have a motorcycle and driver's license.