Service Engineer

SMITS, Inc.; Davao City; On-site; PHP 223,200 - 334,800; Full time

Job summary

SMITS, Inc. is seeking a technical support specialist for remote and onsite support of end-user PC hardware and software issues. The role involves addressing various computing concerns, including network support and peripheral management.

The ideal candidate should have a diploma in Computer Technician and at least one year of relevant experience. Desired skills include hardware, software troubleshooting, proficiency in MS Office, and basic LAN setup. Join us to provide excellent customer support!

Qualifications

• At least one year of experience supporting end-user technical concerns.
• Relevant work experience in call center agent, PC support, or computer technician roles.

Responsibilities

• Remote and onsite support of end-user PC hardware and software issues.
• Network (LAN) support and connectivity testing.
• Inventory management for PCs and peripherals.

Skills

Hardware assembly and troubleshooting

Software installation and troubleshooting

Proficiency in MS Office applications

Basic LAN cabling and troubleshooting

Inventory management

Customer support

Peripheral support

Education

2 years Diploma in Computer Technician and Systems Management

Tools

MS Office

LAN testing tools

Job description

Expected Outcomes or Goals of the Position

• Remote and onsite support of end‑user PC hardware and software issues (deployment, installation, troubleshooting)
• Support other computing related concerns such as printers (including MFPs), scanners, modems, USB devices, projectors
• Perform network related tasks such as connectivity testing, network problem isolation, LAN cable wiring and termination (crimping)
• Aid administrators during remote troubleshooting activities by providing visible and audible onsite server availability

Tasks, Duties & Responsibilities

• PC, laptop and Mac device support
• Network (LAN) support
• Inventory management
• Customer support (onsite and telephone)
• Computer related peripherals support (printers, scanners, projectors, external devices)

Minimum Requirements

• Education: (2 years) Diploma in Computer Technician and Systems Management or equivalent

Certifications (Preferred)

• Certified Windows Professional
• CompTIA A+

Experience

• At least one year of experience supporting end-user technical concerns
• Relevant work experience in call center agent, PC support or computer technician roles

Skills

• Hardware assembly, installation, configuration, troubleshooting and repair
• Software installation, configuration, upgrades, patching and troubleshooting
• Proficiency in MS Office applications and email systems
• Basic LAN cabling, installation, configuration and troubleshooting
• Inventory management (asset listing, license tracking, procurement coordination)
• Customer support: onsite and telephone assistance, escalation of issues to proper technology groups
• Peripheral support: printer, scanner, projector, external hard disk, USB device installation and troubleshooting