Field Technician

Sprout Solutions; Philippines; On-site; PHP 279,000 - 446,400; Full time

Job summary

Sprout Solutions is looking for a Field Technician in the Philippines to install, maintain, and repair various equipment and systems at client sites. The role requires strong troubleshooting skills, hands-on technical expertise, and excellent customer service to ensure operational efficiency. The ideal candidate will have 1-3 years of experience, a relevant degree, and the ability to communicate technical information effectively. This position involves frequent travel to client locations and may require weekend or on-call shifts.

Qualifications

• 1-3 years of experience as a Field Technician, Service Engineer, or similar role.
• Ability to read and interpret technical manuals, diagrams, and schematics.
• Valid driver’s license and willingness to travel frequently.

Responsibilities

• Perform installation, maintenance, and repair of equipment/systems.
• Conduct site inspections and diagnostics to identify technical issues.
• Maintain accurate service records and documentation.
• Communicate effectively with clients.

Skills

Technical knowledge in networking

Problem-solving

Customer service abilities

Time management

Education

Diploma or Bachelor’s degree in Electrical, Mechanical, Electronics, or related field

Tools

Testing instruments

Field software applications

Job description

Location: [City, State]
Department: [e.g., Technical Services / Operations / Maintenance]
Reports To: Field Service Manager / Technical Supervisor

Job Summary:

The Field Technician is responsible for installing, maintaining, and repairing equipment or systems at client sites. This role requires hands‑on technical expertise, strong troubleshooting skills, and excellent customer service to ensure operational efficiency and client satisfaction.

Key Responsibilities:

Perform installation, maintenance, and repair of [equipment/systems — e.g., telecommunications, HVAC units, electrical systems, IT hardware, etc.].

Conduct site inspections and diagnostics to identify technical issues and determine appropriate solutions.

Calibrate, test, and verify system performance to meet company and client standards.

Maintain accurate service records, reports, and documentation.

Communicate effectively with clients to explain technical information and ensure service satisfaction.

Follow all safety procedures and company policies during on‑site work.

Coordinate with the operations or logistics team to ensure timely parts delivery and job completion.

Provide feedback to the engineering or support team for product/service improvement.

Train or assist junior technicians as needed.

Qualifications:

Diploma or Bachelor’s degree in [Electrical, Mechanical, Electronics, Computer Science, or related field].

Proven experience (1–3 years) as a Field Technician, Service Engineer, or similar role.

Strong technical knowledge in [relevant domain — e.g., networking, HVAC systems, machinery, etc.].

Ability to read and interpret technical manuals, diagrams, and schematics.

Proficiency with tools, testing instruments, and field software applications.

Excellent problem‑solving and time management skills.

Good communication and customer service abilities.

Valid driver’s license and willingness to travel frequently.

Preferred Skills (Optional):

Certification in [CompTIA, Cisco, EPA, or manufacturer‑specific programs].

Experience with remote diagnostics tools and IoT systems.

Knowledge of safety and regulatory standards (e.g., OSHA, ISO).

Working Conditions:

Primarily field‑based role with frequent travel to client sites.

May require weekend or on‑call work depending on service schedules.

Physical ability to lift, carry, and operate technical equipment.