Technical Support Representative

ES Concept Group Inc.; Pangasinan; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading service provider in printer technology is seeking a technician for on-site installation and servicing of large-format printers. You will be responsible for diagnosing issues, conducting preventive maintenance, and educating clients on equipment use. The ideal candidate has a background in Electronics or Mechanical Engineering and is willing to travel frequently for client visits. Strong problem-solving skills are essential.

Qualifications

• Experience in servicing large-format printers or industrial machines is preferred.
• Capable of resolving both hardware and software issues on-site under time pressure.
• Must be open to frequent field assignments and client visits across various locations.

Responsibilities

• Install, maintain, and repair large-format printers on-site.
• Diagnose machine problems and provide effective on-site solutions.
• Conduct regular inspections and maintenance to prevent equipment issues.

Skills

Problem-solving

Technical communication

Field service experience

Education

Graduate of Electronics or Mechanical Engineering

Job description

On-site installation and servicing

• Visit clients to install, maintain, and repair large-format printers and related equipment.

Troubleshooting and issue resolution

• Diagnose machine problems and provide effective on-site solutions to reduce downtime.

Preventive maintenance

• Conduct regular inspections and maintenance to prevent equipment issues and ensure performance reliability.

Client Demo and assistance

• Educate end users on proper operation, usage, and troubleshooting of machines during client visits.Technical reporting
• Complete service reports and communicate field findings to the technical support team for proper documentation and follow-up.

Qualifications

Technical background

• Graduate of Electronics, Mechanical Engineering, or any related technical course.

Relevant field experience

• Experience in servicing large-format printers or industrial machines is preferred.

Strong diagnostic skills

• Capable of resolving both hardware and software issues on-site under time pressure.

Willingness to travel

• Must be open to frequent field assignments and client visits across various locations.

Independence and communication

• Can work with minimal supervision while communicating effectively with clients and internal teams.