Service Engineer

SMITS, Inc.; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

SMITS, Inc. is looking for a skilled technician in Mandaluyong, Philippines to provide remote and onsite support for end-user hardware and software issues. Responsibilities include managing inventory, providing customer support, and performing network troubleshooting.

The ideal candidate should possess a Diploma in Computer Technician and Systems Management, have at least one year of relevant experience, and be proficient in MS Office applications.

Qualifications

• At least one year of experience supporting end-user technical concerns.
• Experience in call center, PC support or computer technician roles.

Responsibilities

• Provide remote and onsite support for PCs and software issues.
• Manage inventory and assist with customer support.
• Perform network connectivity testing and troubleshooting.

Skills

Hardware assembly and troubleshooting

Software installation and patching

Proficiency in MS Office

Basic LAN cabling and troubleshooting

Customer support

Peripheral support

Education

Diploma in Computer Technician and Systems Management

Tools

MS Office applications

Job description

Expected Outcomes or Goals of the Position

• Remote and onsite support of end‑user PC hardware and software issues (deployment, installation, troubleshooting)
• Support other computing related concerns such as printers (including MFPs), scanners, modems, USB devices, projectors
• Perform network related tasks such as connectivity testing, network problem isolation, LAN cable wiring and termination (crimping)
• Aid administrators during remote troubleshooting activities by providing visible and audible onsite server availability

Tasks, Duties & Responsibilities

• PC, laptop and Mac device support
• Network (LAN) support
• Inventory management
• Customer support (onsite and telephone)
• Computer related peripherals support (printers, scanners, projectors, external devices)

Minimum Requirements

• Education: (2 years) Diploma in Computer Technician and Systems Management or equivalent

Certifications (Preferred)

• Certified Windows Professional
• CompTIA A+

Experience

• At least one year of experience supporting end-user technical concerns
• Relevant work experience in call center agent, PC support or computer technician roles

Skills

• Hardware assembly, installation, configuration, troubleshooting and repair
• Software installation, configuration, upgrades, patching and troubleshooting
• Proficiency in MS Office applications and email systems
• Basic LAN cabling, installation, configuration and troubleshooting
• Inventory management (asset listing, license tracking, procurement coordination)
• Customer support: onsite and telephone assistance, escalation of issues to proper technology groups
• Peripheral support: printer, scanner, projector, external hard disk, USB device installation and troubleshooting