Field Technical Support

PRO-SOLUTIONS TECHNOLOGIES CO; Nueva Ecija; On-site; PHP 335,000 - 558,000; Full time

Job summary

PRO-SOLUTIONS TECHNOLOGIES CO is seeking an on-site Installation/Support Technician in the Philippines. The role involves configuring software, hardware and network systems at client locations, performing routine maintenance, and troubleshooting issues on-site.

You will train school staff and maintain detailed visit records. The ideal candidate has a bachelor’s degree in CS/IT or related, basic networking knowledge, strong problem-solving skills, and excellent communication.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field.
• Basic networking and troubleshooting knowledge.
• Strong problem-solving and analytical thinking.
• Excellent verbal and written communication.
• Patient, reliable and customer-service oriented.
• Ability to document technical issues clearly and accurately.
• Valid driver’s license and ability to drive a four-wheeled vehicle and/or motorcycle.

Responsibilities

• Install and configure software, hardware and network systems at client locations.
• Perform routine maintenance, updates and troubleshooting of installed systems.
• Diagnose and resolve software, hardware and network issues on-site.
• Provide training and guidance to school staff on using the installed systems.
• Maintain detailed records of on-site visits and resolutions.

Skills

Basic networking

Troubleshooting

Documentation

Customer service

Verbal communication

Written communication

Education

Bachelor’s Degree in CS/IT or related

Tools

Networking equipment

Diagnostics tools

Job description

Key Responsibilities

1. On-Site Installation and Maintenance
   • Install and configure software solutions, hardware and network systems at client locations
   • Perform routine maintenance, updates and troubleshooting of installed systems
   • Ensure all installations comply with company standards and client requirements
2. Technical Support and Troubleshooting
   • Diagnose and resolve software, hardware and network issues on-site
   • Provide training and guidance to school staff on using the installed systems
   • Work with the Technical Support Lead and Development Team to resolve complex issues
3. Customer Service and Relationship Management
   • Act as main point of contact for technical issues at client locations
   • Maintain a professional and customer-focused approach in all interactions
   • Provide feedback to improve system usability and client experience
4. Documentation and Reporting
   • Maintain detailed records of on-site visits, issues encountered, and resolutions provided
   • Report recurring technical problems to the Technical Support Lead for further action
   • Assist in creating user manuals and troubleshooting guides for clients
5. Equipment and Inventory Management
   • Ensure all necessary tools, devices and software are available for on-site work
   • Keep track of company-owned equipment deployed at client sites
   • Report any damaged or missing equipment to management

Qualification

• Bachelor’s Degree in Computer Science, Information Technology or other related courses
• Basic networking and troubleshooting knowledge
• Strong problem-solving and analytical thinking.
• Excellent verbal and written communication
• Patient, reliable and customer-service oriented
• Ability to document technical issues clearly and accurately
• Valid driver’s license and ability to drive a four-wheeled vehicle and/or motorcycle