Field Technical Engineer (Cabanatuan)

Safc; Cabanatuan; On-site; PHP 201,000 - 234,000; Full time

Benefits offered by this job

Free accommodation

Reimbursable transportation expenses

Training allowance during training at头

Job summary

Safc in the Philippines is seeking a Technical Support Engineer to provide timely technical assistance for internal systems, hardware, and software, ensuring smooth operations and minimal downtime. The Technical Support Engineer serves as the first line of defense for resolving IT issues, maintaining system integrity, and supporting end-users across the organization.

Office-based role with potential after-hours support; training at Head Office in Ortigas, Pasig for at least 2 weeks.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 1–2 years experience in technical support, helpdesk, or IT operations; internship is a plus.
• Willing to do fieldworks and training in Ortigas, Pasig for at least 2 weeks.
• Preferred to have motorcycle.

Responsibilities

• Diagnose and resolve hardware, software, and network problems.
• Respond to support tickets, emails, and calls from internal users.
• Install and configure operating systems, applications, and devices.
• Perform routine system checks and updates.
• Assist with login issues, password resets, and access requests.
• Provide guidance on using internal tools and platforms.
• Maintain records of issues, solutions, and system configurations.
• Contribute to internal knowledge base and support documentation.
• Work with IT teams to elevate complex issues and understand tech needs.
• Enforce security protocols and monitor for unauthorized access.

Skills

Printer troubleshooting

Basic networking

Windows OS

Active Directory

Internal systems

Ticketing platforms

Remote desktop tools

Education

Bachelor’s degree in information technology

Tools

Jira

ServiceNow

Job description

Pay:₱18,000.00 - ₱21,000.00 per month

JOB SUMMARY

To provide timely and effective technical assistance for internal systems, hardware, and software, ensuring smooth operations and minimal downtime. The Technical Support Engineer serves as the first line of defense for resolving IT issues, maintaining system integrity, and supporting end-users across the organization.

DUTIES AND RESPONSIBILITIES:

Issue Resolution

• Diagnose and resolve hardware, software, and network problems
• Respond to support tickets, emails, and calls from internal users

System Setup & Maintenance

• Install and configure operating systems, applications, and devices
• Perform routine system checks and updates

User Support

• Assist with login issues, password resets, and access requests
• Provide guidance on using internal tools and platforms

Documentation

• Maintain records of issues, solutions, and system configurations
• Contribute to internal knowledge base and support documentation

Collaboration

• Work with System Admin, System Support, Database Admin, Network Admin teams to elevate complex issues
• Coordinate with departments to understand and support their tech needs

Security & Compliance

• Enforce security protocols and monitor for unauthorized access
• Support data protection and backup procedures

Technical Skills Must have knowledge in

• Printer troubleshooting (e.g., connectivity, driver issues, print queue errors)
• Basic networking (e.g., IP addressing, LAN/WAN concepts, ping/traceroute diagnostics)
• Windows operating systems (e.g., user profiles, system settings, updates, troubleshooting) Also familiar with:
• Active Directory and user account management
• Internal systems (e.g., HRIS, ERP)
• Ticketing platforms (e.g., Jira, ServiceNow)
• Remote desktop tools

Soft Skills

• Strong communication, problem-solving, attention to detail, confidentiality awareness, willingness to learn

Certifications

• Not required, but CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals are a plus

Work Environment

• Office-based may require occasional after-hours support

Tools Used

• Ticketing systems, internal databases, remote support tools, basic reporting platforms

• Free accommodation, reimbursable transportation expenses, and training allowance will be provided during the training period at the Head Office

JOB SPECIFICATIONS:

• Bachelor’s degree in information technology, Computer Science, or a related field
• 1 - 2 years experience in technical support, helpdesk, or IT operations; internship experience is a plus
• Willing to do fieldworks
• Preferably with motorcycle
• Willing to train in Ortigas, Pasig for at least 2 weeks.