Technical Support - 1 yr experience - Sal: 17k - 18k - Ortigas

Dempsey Resource Management; Quezon City; On-site; PHP 190,000 - 201,000; Full time

Job summary

Dempsey Resource Management is seeking a technical support specialist in Ortigas, Pasig. The role involves assisting users via phone, email, or chat, diagnosing issues, and documenting resolutions.

Ideal candidates have an IT-related degree, strong communication skills, and the ability to work under pressure. Familiarity with hardware/software and biometrics systems is a plus; shifts may be required.

Qualifications

• Degree in IT or related course required.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Provide technical support to users via phone, email, or chat.
• Diagnose and resolve technical issues.
• Document incidents and solutions.
• Collaborate with internal teams to resolve complex problems.
• Test and validate new features.
• Create and update user guides.
• Monitor systems and report anomalies.
• Offer basic training to users.
• Maintain high customer satisfaction.
• Participate in ongoing training sessions.

Skills

Hardware knowledge

Software knowledge

Communication skills

Time management

Customer-oriented

Biometrics knowledge

Education

Degree in IT or related course

Tools

Biometrics systems

Job description

Requirements

• Degree degree in IT or any related course
• Degree degree in IT or any related course
• Previous experience in technical support or similar role
• Strong knowledge of hardware and software
• Excellent verbal and written communication skills
• Ability to work efficiently under pressure
• Customer-oriented and detail-focused
• Availability to work in shifts if necessary
• Basic networking knowledge
• Ability to prioritize and manage multiple tasks simultaneously
• Team spirit and proactive attitude
• Good Communication skills in terms of talking to clients
• Speaks well and confident.
• Experience and working knowledge on Biometrics, Access Control and Timekeeping Systems is a plus but not required

Responsibilities

• Provide technical support to users via phone, email, or chat
• Diagnose and resolve technical issues
• Document incidents and provided solutions
• Collaborate with internal teams to elevate complex problems
• Test and validate new features
• Create and update user guides
• Monitor systems and report anomalies
• Offer basic training to users
• Maintain a high level of customer satisfaction
• Participate in ongoing training sessions

SALARY RANGE: 17k to 18k

WORK SCHEDULE: Monday to Friday 9am to 6pm

WORK LOCATION: Ortigas, Pasig