Field Service Engineer Supervisor

RGL BIO ALLIANCE CORPORATION; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Government-mandated benefits

Group Life Insurance

HMO coverage

Career growth opportunities

Job summary

RGL BIO ALLIANCE CORPORATION is seeking a Field Service Engineer Supervisor to install, maintain and troubleshoot IVD analyzers at client laboratories in Metro Manila. The role includes mentoring junior engineers, planning field activities, and ensuring high equipment uptime in a client-facing capacity.

The position requires travel to client sites, performing preventive maintenance, diagnosing complex issues, and coordinating withTechnical Operations and supply chain to optimize parts

Qualifications

• Bachelor's degree in Biomedical Engineering, Medical Technology, Electronics/Electronics & Communications Engineering, or a related field.
• At least 3–5 years of experience servicing IVD or medical/laboratory diagnostic equipment.
• Solid troubleshooting skills across electronics, mechanical systems, and diagnostic software.

Responsibilities

• Install, calibrate, and commission IVD analyzers at client laboratories.
• Perform preventive maintenance and respond to service calls within turnaround times.
• Diagnose and resolve mechanical, electronic, and software issues on diagnostic equipment.
• Train client staff on operation and basic troubleshooting.
• Maintain service records, calibration logs, and parts inventory.

Skills

Troubleshooting

Client-facing communication

Team leadership

Willing to travel

Education

Biomedical Engineering

Tools

IVD diagnostic equipment

Calibration tools

Diagnostic software

Job description

The Role

As a Field Service Engineer Supervisor, you will be the technical backbone of our client relationships — installing, maintaining, and troubleshooting IVD analyzers on-site, while also mentoring junior engineers and helping raise the technical standards of the team. This role suits a hands-on, client-facing engineer who takes ownership of equipment uptime and enjoys solving complex technical problems in the field.

Key Responsibilities

• Install, calibrate, and commission IVD analyzers (chemistry, hematology, immunoassay, and related platforms) at client laboratories.


• Perform scheduled preventive maintenance and respond to corrective/emergency service calls within agreed turnaround times.


• Diagnose and resolve mechanical, electronic, and software issues on diagnostic equipment.


• Train and guide client-side laboratory staff on proper equipment operation and basic troubleshooting.


• Maintain accurate service records, calibration logs, and parts/inventory documentation.


• Coordinate with the Technical Operations team, product specialists, and Supply Chain on parts availability and escalations.


• Mentor and support the technical development of junior Field Service Engineers.


• Ensure all service activities comply with safety, quality, and regulatory standards.


• Provide timely feedback to clients and management on recurring equipment issues or improvement opportunities.


• Supervise, plan and manage all Field Service Engineers to ensure a smooth daily tasks and operations.

Qualifications

• Bachelor's degree in Biomedical Engineering, Medical Technology, Electronics/Electronics & Communications Engineering, or a related field.


• At least 3–5 years of experience servicing IVD or medical/laboratory diagnostic equipment.


• Solid troubleshooting skills across electronics, mechanical systems, and diagnostic software.


• Willing to travel regularly to client sites within the assigned service area.


• Valid driver's license preferred.


• Strong client-facing communication skills and a professional, service-oriented attitude.


• Able to work under pressure and manage urgent service calls with sound judgment.


• Demonstrated ability — or clear potential — to mentor and guide junior technical staff.

What We Offer

• Competitive compensation package


• Government-mandated benefits, Group Life Insurance and HMO coverage


• Opportunities for technical training and career growth within a growing IVD company


• A collaborative, supportive Technical Operations team