Field Quality Assurance Specialist (Cebu)

Home Credit Philippines; Mandaue; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1

Mental health coverage

Wellness Leave

Birthday Leave

Internal Career mobility

Opportunity to work internationally

Job summary

Home Credit Philippines is seeking a Field QA Specialist to support risk mitigation activities focused on regulatory compliance, fraud prevention, and minimizing company loss. You will evaluate field visits, monitor processes, and drive QA initiatives across teams.

The role requires analytical thinking, reporting skills, and effective communication with senior management. Local language proficiency (Tagalog/English) and a willingness to mentor field officers are valued.

Qualifications

• At least 1 year of experience in Quality or a comparable role.
• Experience in risk, loss prevention or QA functions.
• Ability to prepare detailed reports with findings and corrective actions.
• Escalate fraudulent activities captured during QA validation.
• Strong analytical, problem solving and attention to detail.
• Excellent communication with senior management.
• Tagalog, English or local dialect spoken and written.
• Advantage if motorcycle and valid driver's license.

Responsibilities

• Should have strong knowledge and understanding on the current company processes.
• Evaluate and monitor Field Visits.
• Adhere to process improvement initiatives (e.g. Trackers, Violation Coaching).
• Identify possible fraudulent activities that may result to company loss.
• Reporting and creating tickets for challenges encountered.
• Stand as a POC for internal initiatives like QA Intervention and Special validation/projects.
• Coaching and Mentoring Field Officers.
• Creating valuable reports based on the collated data and share QA insights.
• AdHoc tasks to help the team’s productivity.

Skills

QA Processes

Fraud awareness

Analytical thinking

Reporting

Communication skills

Detail-oriented

Job description

The Field QA Specialists are responsible for performing Risk Mitigation activities specific to regulatory compliance, fraud prevention, and company loss.

What you will do:

• Should have strong knowledge and understanding on the current company processes
• Evaluate and monitor Field Visits
• Adhere to any process improvement initiatives (e.g. Trackers, Violation Coaching)
• Identify possible fraudulent activities that may result to company loss.
• Reporting and creating tickets for challenges encountered.
• Stand as a POC for internal initiatives like QA Intervention, Adhoc tasks and Special validation/projects.
• Coaching and Mentoring Field Officers.
• Creating valuable reports based on the collated data and share QA insights.
• AdHoc tasks to help the team’s productivity.

What you should have:

• At least 1 year of experience to an equivalent role
• Experience working in Quality or the likes
• Prepare detailed reports and documentation on quality issues, including findings, recommendations, and corrective actions taken.
• Escalate potential and fraudulent activities captured during QA Validation
• Analytical mind, problem solving, well organized and can be trusted to pay attention to detail.
• Excellent communication skills, ability to effectively communicate with senior management
• Tagalog, English or Local Dialect spoken and written (our company language) Necessary to Local availability.
• Advantage if with motorcycle and updated Driver's license

What you will enjoy:

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career mobility
• Opportunity to work and train in our international offices

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

#LI-KL1