Late QA Supervisor

Home Credit Philippines; Philippines; On-site; PHP 550,000 - 900,000; Full time

Benefits offered by this job

Bonus up to 20%

HMO Day 1 + dependents

Mental health access

Wellness and Birthday Leaves

Career mobility

Learning opportunities

Job summary

Home Credit Philippines is seeking a Late QA Supervisor to lead quality assurance efforts across collection-related processes. You will monitor, measure, and validate activities, spot areas for improvement, and drive adherence to customer experience standards with fairness.

You will collaborate with stakeholders, audit analyst work, and support in creating CCR files for process changes while enabling a supportive, diverse, and inclusive work environment.

Qualifications

• At least 3–5 years of relevant QA experience.
• Strong analytical and logical abilities.
• Knowledge of project management.
• Intermediate MS Office skills (Word, Excel, PowerPoint).
• Ability to adapt quickly to changing priorities.

Responsibilities

• Lead process improvements and QA initiatives.
• Foster unity and a positive team environment.
• Manage manpower distribution based on FTE.
• Ensure processes align with customer experience standards.
• Validate difficult dispute scenarios and audit analyst work.
• Prepare daily, weekly, and monthly performance reports.
• Maintain good stakeholder relationships and create CCR files.

Skills

Analytical skills

Project management

Adaptability

Team coordination

Tools

MS Office (Word, Excel, PPT)

Job description

What You’ll Do:

• Take charge in proactively spearheading projects related to process improvements


• Fostering unity, harmony and camaraderie within the team.


• Manage equal manpower distribution based on FTE


• Ensures that current processes are based on preferred customer experience standards with fairness.


• Assist in further validation of difficult dispute scenarios.


• Report and submit teams’ daily, weekly and monthly performances QAs Attendance


• Ensures good working relationship with stakeholders


• Conduct random auditing to ensure the quality of work of our analysts.


• Create CCR files for process changes.

What You Need to Have:

• At least 3-5 years of relevant experience in quality assurance


• Possesses average analytical and logical skills


• Knowledge of project management


• Intermediate MS Office Knowledge (MS Word, Excel, and PPT)


• Can rapidly adapt and respond to changes in environment and priorities.


• Up to 20% variable performance-based bonus


• HMO on Day 1 and HMO dependents coverage including same-sex partners


• Access to mental health and wellness partners


• Wellness Leaves and Birthday Leave


• Internal career mobility options


• Local and international learning opportunities

The Late QA Supervisor’s role is to monitor, measure, and validate collection activities and to spot areas that need improvement to further enhance the current collection processes and increase performance.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto \"No Small Roles, Everyone is Important\" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.