Field QA Specialist

Home Credit Philippines; Bamban; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work

Permanent dayshift

Bonus up to 20%

HMO on Day 1

Mental health coverage

Wellness leave

Internal career mobility

Global offices training

Job summary

Home Credit Philippines is seeking a Field QA Specialist to perform risk mitigation activities focused on regulatory compliance, fraud prevention, and limiting company loss. The role involves evaluating field visits, reporting, and mentoring field officers in a hybrid work setup.

Candidates should have at least 1 year in Quality or similar roles, strong communication skills, and the ability to document findings with actionable recommendations. Local language proficiency is required.

Qualifications

• 1 year of experience in a QA or quality role.
• Experience in quality processes and documentation.
• Ability to prepare detailed reports with findings and corrective actions.
• Escalate potential fraud detected during QA validation.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication with senior management.
• Proficiency in Tagalog and English, or local dialects.
• Motorcycle and valid driver's license advantageous.

Responsibilities

• Evaluate and monitor field visits and QA activities.
• Adhere to process improvement initiatives and trackers.
• Identify fraudulent activities that could lead to company loss.
• Report findings and create tickets for challenges encountered.
• Serve as point of contact for QA initiatives and ad-hoc tasks.
• Coach and mentor field officers.
• Generate reports and share QA insights.
• Support team productivity with additional tasks as needed.

Skills

Quality assurance

Attention to detail

Analytical mindset

Reporting

Communication

Job description

About The Job

The Field QA Specialists are responsible for performing Risk Mitigation activities specific to regulatory compliance, fraud prevention, and company loss.

About The Job

The Field QA Specialists are responsible for performing Risk Mitigation activities specific to regulatory compliance, fraud prevention, and company loss.

What You’ll Do

• Should have strong knowledge and understanding on the current company processes
• Evaluate and monitor Field Visits
• Adhere to any process improvement initiatives (e.g. Trackers, Violation Coaching)
• Identify possible fraudulent activities that may result to company loss.
• Reporting and creating tickets for challenges encountered.
• Stand as a POC for internal initiatives like QA Intervention, Adhoc tasks and Special validation/projects.
• Coaching and Mentoring Field Officers.
• Creating valuable reports based on the collated data and share QA insights.
• AdHoc tasks to help the team’s productivity.

What You Need To Have

• At least 1 year of experience to an equivalent role
• Experience working in Quality or the likes
• Prepare detailed reports and documentation on quality issues, including findings, recommendations, and corrective actions taken.
• Escalate potential and fraudulent activities captured during QA Validation
• Analytical mind, problem solving, well organized and can be trusted to pay attention to detail.
• Excellent communication skills, ability to effectively communicate with senior management
• Tagalog, English or Local Dialect spoken and written (our company language) Necessary to Local availability.
• Advantage if with motorcycle and updated Driver's license

Job Perks You'll Enjoy

• Hybrid work set-up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonusHMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.