Hybrid Field QA Specialist: Risk & Compliance

Home Credit Philippines; Philippines; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Hybrid work setup

Permanent dayshift

Bonus up to 20%

HMO on Day 1/with dependents

Mental health coverage

Wellness leave

Internal career mobility

International offices training

Job summary

Home Credit Philippines is seeking a Field QA Specialist to support risk mitigation efforts across regulatory compliance, fraud prevention, and loss control. The role involves monitoring field visits, reporting QA findings, and coaching Field Officers to uphold quality standards.

The ideal candidate has at least 1 year in QA or a related role, with strong analytical skills and clear communication to senior management.

Qualifications

• 1+ year in quality assurance or related role.
• Experience with regulatory/compliance processes.
• Ability to prepare detailed quality reports, findings, and corrective actions.
• Escalate potential fraudulent activities found during QA checks.
• Strong analytical, organizational, and attention-to-detail skills.
• Excellent written and verbal communication; able to engage senior management.
• Fluency in English and Filipino dialects as required.

Responsibilities

• Perform risk mitigation activities focusing on regulatory compliance, fraud prevention, and loss reduction.
• Evaluate and monitor field visits for quality and risk.
• Adhere to process improvements (Trackers, Coaching).
• Identify potential fraudulent activities and report findings.
• Create and maintain QA reports and tickets for issues encountered.
• Serve as point-of-contact for QA initiatives and special validations.
• Coach and mentor Field Officers on QA standards.
• Generate insights from data to support team productivity.

Skills

Quality assurance

Regulatory compliance

Fraud prevention

Analytical thinking

Communication skills

Bilingual English/Tagalog

Tools

QA tools

Job description

Home Credit Philippines is seeking a Field QA Specialist to support risk mitigation efforts across regulatory compliance, fraud prevention, and loss control. The role involves monitoring field visits, reporting QA findings, and coaching Field Officers to uphold quality standards.

The ideal candidate has at least 1 year in QA or a related role, with strong analytical skills and clear communication to senior management.