Field Officer

Sumisho Motor Finance Corporation; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A financial services company is looking for a Field Collector to handle field collections and recoveries. The role requires expertise in negotiation and motorcycle repossession. Candidates must have a motorcycle unit and a Non-Professional Driver's License, with 6 months to 1 year of relevant experience. The position involves issuing demand letters, collecting payments from assigned accounts, and pulling motorcycles from delinquent customers. Willingness to work in the field is essential.

Qualifications

• At least 6 months to 1 year of experience as Credit Verifier, Field Collector, Repossessor, or Skip Tracer.
• Must have Non-Professional Driver's License and Motorcycle Unit.
• Willingness to do field work is essential.

Responsibilities

• Responsible for field collections and recoveries, demand letter issuance, and repossession.
• Visit and collect debt payment of assigned accounts.
• Issue demand letters to unresponsive customers.
• Pull-out motorcycle units from delinquent customers.

Skills

Motorcycle driving

Negotiation skills

Motorcycle repossession

Education

College level, Vocational Course or Bachelor's/College Degree

Job description

Qualifications

• Candidate must possess at least College level, 2-year Vocational Course or Bachelor’s/College Degree in any field.
• Required skill: Motorcycle driving.
• Proven skills in negotiation and motorcycle repossession.
• 6 months to 1 year of experience as Credit Verifier and/or Field Collector / Field Repossessor / Skip Tracer.
• Willingness to do field work.
• Must have Non-Professional Driver’s License and Motorcycle Unit.
• Must be amenable to report in Paseo de Roxas, Makati (as needed).
• Preferably residing in Taguig, Pasay, Pateros, Pasig, Makati, Manila, Mandaluyong.

Job Description

• Responsible for field collections and recoveries, demand letter issuance, and repossession.
• Responsible for handling remedial accounts.

Field Collections

• Visit and collect debt payment of assigned accounts at the beginning of month.
• Issue receipts on payment received and remit them to authorized payment channels.
• Assist in the resolution of customers concerns and queries.
• Secure arrangements for those who are not able to pay.
• Update new customer contact information.
• Remit all collection received after 3:00 PM to Sumishos account and secure duplicate copy of the deposit slip with machine validation.
• Counsel customers on managing the account.
• File complaints and attend mediations if needed.

Demand Letter Issuance

• Issue demand letter to customers who cannot be reached or contacted or those who continue to make excuses on non-payment.

Repossession

• Pull-out and inspect motorcycle unit from delinquent customers who are unable to pay on the prescribed limits by the Collections Team Lead.