Field Officer

Sumisho Motor Finance Corporation; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A financial services company is seeking a Field Collector to manage debt collections in Cebu City. Responsibilities include visiting customers to secure payments, issuing demand letters, and repossessing motorcycles when necessary. Candidates must have a motorcycle, possess negotiation skills, and be willing to work under various conditions. Prior experience as a Credit Verifier or Field Collector is preferred, along with a valid Non-Professional Driver's License.

Qualifications

• Must have at least Non-Professional Driver's License.
• With 6 months to 1 year of experience as Credit Verifier and/or Field Collector.
• Must be willing to work rain or shine.

Responsibilities

• Collects accounts receivables and/or other debts through effective field collection.
• Visit assigned customers to collect debt payment.
• Issue receipts on payment received and assist with customer concerns.

Skills

Motorcycle driving

Negotiation skills

Debt collection techniques

Education

College level, Vocational Course or Bachelor's Degree

Tools

Motorcycle

Job description

Qualifications:

• Candidate must possess at least College level, 2year Vocational Course or Bachelor's/College Degree in any field.
• Required Skill(s): Motorcycle driving.
• Must have proven skills in negotiation and motorcycle repossession.
• With 6 months to 1 years of experience as Credit Verifier and/or Field Collector.
• Must be willing to work rain or shine.
• Willing to be assigned in Mandaue, Cebu branch.
• Must have at least Non-Professional Driver's License and has Motorcycle Unit.

Job Description:

• Collects branch's accounts receivables and/or other debts owed to the latter through effective field debt collection efforts.
• Field Collections:
  • a. Visit assigned list of customers indicated in the FS (Field Specialist’s) daily itinerary and collect debt payment.
  • b. Issue receipts on payment received and remit them to authorized payment channels.
  • c. Assist in the resolution of customer’s concerns and queries.
  • d. Secure Promise to Pay Letter, Voluntary Surrender Letter if applicable, for those who are not able to pay.
  • e. Update new customer contact information.
  • f. Remit all collection received after 3:00 PM to Sumisho’s account and secure duplicate copy of the deposit slip with machine validation.
  • g. Counsel customers on managing the account.
  • h. Filing complaints and attend mediations if needed.
• Demand Letter Issuance:
  • a. Issue demand letter to customers who cannot be reached or contacted or those who are always out of the house.
• Repossession:
  • a. Pull-out and inspect actual motorcycle from delinquent customers who are unable to pay on the prescribed limits by the BCTL (Branch Collections Team Lead), FS (Field Specialist) Manager and Asset Control.
  • b. Perform other related functions that may be assigned by the BCTL (Branch Collections Team Lead).