Field Collector

Sumisho Motor Finance Corporation; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A finance company in the Philippines is seeking a motivated individual for field collections. The candidate should have motorcycle driving skills, negotiation expertise, and at least 6 months of experience in debt collection. Responsibilities include collecting accounts receivables, resolving customer concerns, and issuing demand letters. A non-professional driver’s license is required along with a motorcycle unit. This position demands flexibility and willingness to work in various conditions.

Qualifications

• At least college level or a bachelor's degree in any field.
• Must have a non-professional driver’s license.
• Experience as a credit verifier or field collector is preferred.

Responsibilities

• Collect accounts receivables through field debt collection efforts.
• Visit customers and collect debt payments.
• Issue receipts and remit payments to authorized channels.
• Resolve customer concerns and update contact information.
• Issue demand letters to unreachable customers.
• Inspect motorcycles from delinquent customers.

Skills

Motorcycle driving

Negotiation skills

Debt collection

Education

2-year vocational course or bachelor's/college degree

Job description

• Candidate must possess at least college level, 2-year vocational course, or bachelor's/college degree in any field.
• Required skill(s): motorcycle driving.
• Must have proven skills in negotiation and motorcycle repossession.
• With 6 months to 1 year of experience as credit verifier and/or field collector.
• Must be willing to work rain or shine.
• Willing to be assigned in Paseo de Roxas, Makati (Head Office).
• Must have at least non-professional driver’s license and a motorcycle unit.

Job Description:

• Collects branch’s accounts receivables and/or other debts owed to the latter through effective field debt collection efforts.

Field Collections:

a. Visit assigned list of customers indicated in the FS (Field Specialist’s) daily itinerary and collect debt payment.

b. Issue receipts on payment received and remit them to authorized payment channels.

c. Assist in the resolution of customers’ concerns and queries.

d. Secure Promise to Pay Letter, Voluntary Surrender Letter if applicable, for those who are not able to pay.

e. Update new customer contact information.

f. Remit all collection received after 3:00 PM to Sumisho’s account and secure duplicate copy of the deposit slip with machine validation.

g. Counsel customers on managing the account.

h. Filing complaints and attend mediations if needed.

Demand Letter Issuance:

a. Issue demand letter to customers who cannot be reached or contacted or those who are always out of the house.

Repossession:

a. Pull out and inspect actual motorcycle from delinquent customers who are unable to pay within the prescribed limits by the BCTL (Branch Collections Team Lead), FS (Field Specialist) Manager, and Asset Control.

b. Perform other related functions that may be assigned by the BCTL (Branch Collections Team Lead).