Field Collection Specialist

Sumisho Motor Finance Corporation; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A finance company in Makati is looking for a Field Collector to manage debt collection through field visits. Candidates must possess a non-professional driver's license, have motorcycle driving skills, and experience in debt collection. Responsibilities include collecting accounts receivables and helping customers with concerns. The position requires willingness to work under varying conditions and has a preference for local residents.

Qualifications

• 6 months to 1 year of experience as Credit Verifier and/or Field Collector.
• Non-Professional Driver's License and has Motorcycle Unit.
• Preference for candidates residing in Paranaque, Laspinas, or Pasay.

Responsibilities

• Collect branch's accounts receivables and/or other debts through effective field collection efforts.
• Visit customers listed in the daily itinerary to collect debt payments.
• Issue receipts for payment received and remit to authorized payment channels.
• Assist in resolving customer concerns and queries.
• Issue demand letters to unreachable customers.

Skills

Motorcycle driving

Negotiation skills

Debt collection

Education

College level or Bachelor's/College Degree

Job description

Qualifications

• Candidate must possess at least College level, 2year Vocational Course or Bachelor's/College Degree in any field.
• Required Skill(s): Motorcycle driving.
• Must have proven skills in negotiation and motorcycle repossession.
• With 6 months to 1 years of experience as Credit Verifier and/or Field Collector.
• Must be willing to work rain or shine.
• Willing to be assigned in Paseo de Roxas, Makati.
• Must have at least Non-Professional Driver's License and has Motorcycle Unit.
• Preferably residing in Paranaque, Laspinas, Pasay.

Collects branch's accounts receivables and/or other debts owed to the latter through effective field debt collection efforts.

Field Collections

• Visit assigned list of customers indicated in the FS (Field Specialist’s) daily itinerary and collect debt payment.
• Issue receipts on payment received and remit them to authorized payment channels.
• Assist in the resolution of customer’s concerns and queries.
• Secure Promise to Pay Letter, Voluntary Surrender Letter if applicable, for those who are not able to pay.
• Update new customer contact information.
• Remit all collection received after 3:00 PM to Sumisho’s account and secure duplicate copy of the deposit slip with machine validation.
• Counsel customers on managing the account.
• Filing complaints and attend mediations if needed.

Demand Letter Issuance

• Issue demand letter to customers who cannot be reached or contacted or those who are always out of the house.

Repossession

• Pull-out and inspect actual motorcycle from delinquent customers who are unable to pay on the prescribed limits by the BCTL (Branch Collections Team Lead), FS (Field Specialist) Manager and Asset Control.
• Perform other related functions that may be assigned by the BCTL (Branch Collections Team Lead).