Field Officer

Cepat Kredit Financing Inc; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A financial solutions company based in the Philippines is seeking a dedicated collections field agent. The role involves conducting field visits to delinquent customers, negotiating payment plans, and ensuring compliance with ethical collection practices. Candidates should possess strong negotiation and problem-solving skills, with an emphasis on customer handling. The position requires a high school diploma or vocational certificate and the ability to work independently while frequently traveling within assigned areas. Residing in Cavite is preferred.

Qualifications

• High school diploma or vocational certificate (college level preferred).
• Experience in field collections.
• Willing to travel frequently within assigned areas.

Responsibilities

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Monitor repayment behavior and recommend accounts for escalation.

Skills

Strong negotiation skills

Effective communication

Problem-solving abilities

Customer handling

Conflict resolution

Education

High school diploma or vocational certificate

Job description

Responsibilities

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Identify, track, and report skip or unreachable clients.
• Verify customer addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).
• Documentation & Reporting
• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.
• Compliance & Professional Conduct
• Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
• Maintain respectful communication and avoid harassment or coercive behavior.
• Protect confidential customer information at all times.

Qualifications

• High school diploma or vocational certificate (college level preferred).
• Residing in Cavite
• Experience in field collections
• Strong negotiation, communication, and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid drivers license preferred.

Core Competencies

• Customer handling and conflict resolution
• Risk awareness and fraud detection
• Professionalism and integrity
• Persistence and goal orientation
• Knowledge of unsecured lending policies and procedures