Field Collection Specialist

Sumisho Motor Finance Corporation; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

A finance company is seeking a Field Collection Specialist in Cebu City to manage debt collection efforts. Responsibilities include visiting customers to collect payments, issuing receipts, and resolving customer queries. Candidates should have at least a college-level education, 6 months to 1 year of relevant experience, and a Non-Professional Driver's License. Must be willing to work outdoors and have a motorcycle.

Qualifications

• At least College level, 2-year Vocational Course or Bachelor's/College Degree.
• 6 months to 1 year of experience as Credit Verifier and/or Field Collector.
• Non-Professional Driver's License required.

Responsibilities

• Collect branch's accounts receivables through effective field debt collection.
• Visit customers to collect debt payment and issue receipts.
• Assist in resolution of customer queries and manage accounts.

Skills

Motorcycle driving

Negotiation skills

Motorcycle repossession

Education

College level or relevant degree

Tools

Motorcycle

Job description

Qualifications

• Candidate must possess at least College level, 2year Vocational Course or Bachelor's/College Degree in any field.
• Required Skill(s): Motorcycle driving.
• Must have proven skills in negotiation and motorcycle repossession.
• With 6 months to 1 years of experience as Credit Verifier and/or Field Collector.
• Must be willing to work rain or shine.
• Willing to be assigned in Mandaue, Cebu branch.
• Must have at least Non-Professional Driver's License and has Motorcycle Unit.

Responsibilities

Field Collection Specialistcollects branch's accounts receivables and/or other debts owed to the latter through effective field debt collection efforts.

Field Collections

• a. Visit assigned list of customers indicated in the FS (Field Specialist’s) daily itinerary and collect debt payment.
• b. Issue receipts on payment received and remit them to authorized payment channels.
• c. Assist in the resolution of customer’s and queries.
• d. Secure Promise to Pay Letter, Voluntary Surrender Letter if applicable, for those who are not able to pay.
• e. Update new customer contact information.
• f. Remit all collection received after 3:00 PM to Sumisho’s account and secure duplicate copy of the deposit slip with machine validation.
• g. Counsel customers on managing the account.
• h. Filing complaints and attend mediations if needed.

Demand Letter Issuance

• a. Issue demand letter to customers who cannot be reached or contacted or those who are always out of the house.

Repossession

• a. Pull-out and inspect actual motorcycle from delinquent customers who are unable to pay on the prescribed limits by the BCTL (Branch Collections Team Lead), FS (Field Specialist) Manager and Asset Control.
• b. Perform other related functions that may be assigned by the BCTL (Branch Collections Team Lead).