Field Officer

Cepat Kredit Financing Inc.; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

A leading finance firm in Metro Manila is looking for a Field Collection Agent. The ideal candidate will handle field visits for overdue payments, verify customer information, and monitor repayment behavior. Strong negotiation and communication skills are essential. Applicants should possess a high school diploma or vocational certificate, be based in Cavite, and should have field collection experience. The role requires frequent travel within assigned areas, and having a motorcycle and valid driver's license is preferred.

Qualifications

• High school diploma or vocational certificate required, college level preferred.
• Experience in field collections desired.
• Ability to work independently and manage time efficiently.
• Motorcycle and valid driver’s license preferred.

Responsibilities

• Conduct field visits to collect overdue payments.
• Verify customer details and conduct field investigations.
• Prepare collection reports and ensure compliance.
• Adhere to ethical collection practices and protect confidential information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and escalate accounts as needed (legal or external agents).
• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.
• Adhere to ethical collection practices and regulatory guidelines for unsecured lending.
• Maintain respectful communication; avoid harassment or coercive behavior.
• Protect confidential customer information at all times.

Skills

Negotiation skills

Communication skills

Problem-solving skills

Time management

Customer handling

Conflict resolution

Risk awareness

Fraud detection

Education

High school diploma or vocational certificate

Job description

Key Responsibilities

1. Field Collection & Recovery

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Identify, track, and report skip or unreachable clients.

2. Customer Verification & Monitoring

• Verify customer addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).

3. Documentation & Reporting

• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.

4. Compliance & Professional Conduct

• Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
• Maintain respectful communication and avoid harassment or coercive behavior.
• Protect confidential customer information at all times.

Qualifications

• High school diploma or vocational certificate (college level preferred).
• Residing in Cavite
• Experience in field collections
• Strong negotiation, communication, and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid driver’s license preferred.

Core Competencies

• Customer handling and conflict resolution
• Risk awareness and fraud detection
• Professionalism and integrity
• Persistence and goal orientation
• Knowledge of unsecured lending policies and procedures