Field IT Support Engineer (Motorcycle Preferred)

South Asialink Finance Corporation; Cabanatuan; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Free accommodation

Transportation allowance (reimbursable

Training allowance

Job summary

South Asialink Finance Corporation is seeking a Technical Support Engineer to provide timely assistance for internal systems, hardware, and software. You will be the first line of defense for IT issues and will support end-users across the organization.

Responsibilities include diagnosing problems, installing OS and apps, handling tickets, and maintaining documentation. Willingness to do fieldwork and training in Ortigas is required; motorcycle pref.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 1–2 years experience in technical support, helpdesk, or IT operations.
• Willing to do fieldwork.
• Willing to train in Ortigas, Pasig for at least 2 weeks.
• Preferably with motorcycle.

Responsibilities

• Provide timely technical assistance for internal systems, hardware, and software.
• Diagnose and resolve hardware, software, and network problems.
• Respond to tickets, emails, and calls from internal users.
• Install and configure operating systems, applications, and devices.
• Perform routine system checks and updates.
• Assist with login issues and access requests.
• Maintain records of issues, solutions, and system configurations.
• Contribute to internal knowledge base and support documentation.
• Work with System Admin, System Support, Database Admin, Network Admin to escalate complex issues.
• Enforce security protocols and monitor for unauthorized access.
• Support data protection and backup procedures.
• Coordinate with departments to understand and support their tech needs.

Skills

Strong communication

Problem-solving

Attention to detail

Confidentiality awareness

Willingness to learn

Fieldwork readiness

Education

Bachelor’s degree in information technology, Computer Science, or a related field

Tools

Jira

ServiceNow

Remote desktop tools

Reporting platforms

Job description

South Asialink Finance Corporation is seeking a Technical Support Engineer to provide timely assistance for internal systems, hardware, and software. You will be the first line of defense for IT issues and will support end-users across the organization.

Responsibilities include diagnosing problems, installing OS and apps, handling tickets, and maintaining documentation. Willingness to do fieldwork and training in Ortigas is required; motorcycle pref.