Field Engineer

One Point Contact Inc.; Angeles; On-site; PHP 200,000 - 320,000; Full time

Benefits offered by this job

Medical

Dental

Svc.

Incentive Bonus

Travel & Housing Allowance

Job summary

One Point Contact, Inc. is a leading field service provider in ATM and POS industries. The role focuses on performing repairs, installations, software upgrades, and preventive maintenance at customer sites.

You will troubleshoot on-site, provide root cause analysis, and ensure timely resolution of incidents to meet SLA commitments. The position also involves training bank staff on First Line Maintenance procedures and escalating issues when required, supported by a nationwide branch network and

Qualifications

• Experience in field service for ATM/POS hardware and software.
• Ability to diagnose hardware faults and perform repairs on site.
• Willingness to train staff on standard maintenance procedures.

Responsibilities

• Perform hardware repairs, installations, software upgrades, and preventive maintenance.
• Conduct on-site troubleshooting and provide root cause analysis to customers.
• Train bank staff on First Line Maintenance procedures.
• Ensure SLA compliance and handle customer complaints professionally.
• Escalate maintenance concerns promptly to supervisors.

Skills

On-site repair

Troubleshooting

Preventive maintenance

Customer training

Job description

Perform hardware repairs, installations, software upgrades, and preventive maintenance.

Conduct on-site troubleshooting and provide root cause analysis to customers.

Train bank staff on First Line Maintenance procedures.

Ensure SLA compliance and handle customer complaints professionally.

Escalate maintenance concerns promptly to supervisors.

One Point Contact, Inc. was formed to meet a growing need for quality field service in the ATM and POS industry. The company provides options and technology allowing businesses to manage growth while maximizing their hardware and software investment. Through its nationwide branch network, the company provides full technical services on self-service financial products and retail point of sale systems. Our range of solutions include preventive and corrective maintenance, 24-hour customer service, on-site support and program management.

One Point Contact, Inc. was formed to meet a growing need for quality field service in the ATM and POS industry. The company provides options and technology allowing businesses to manage growth while maximizing their hardware and software investment. Through its nationwide branch network, the company provides full technical services on self-service financial products and retail point of sale systems. Our range of solutions include preventive and corrective maintenance, 24-hour customer service, on-site support and program management.

Perks and benefits

• Medical
• Dental
• Svc.
• Incentive Bonus
• Travel & Housing Allowance