ATM/POS Field Engineer — On-Site Tech with Travel Benefits

One Point Contact Inc.; Angeles; On-site; PHP 200,000 - 320,000; Full time

Benefits offered by this job

Medical

Dental

Svc.

Incentive Bonus

Travel & Housing Allowance

Job summary

One Point Contact, Inc. is a leading field service provider in ATM and POS industries. The role focuses on performing repairs, installations, software upgrades, and preventive maintenance at customer sites.

You will troubleshoot on-site, provide root cause analysis, and ensure timely resolution of incidents to meet SLA commitments. The position also involves training bank staff on First Line Maintenance procedures and escalating issues when required, supported by a nationwide branch network and

Qualifications

• Experience in field service for ATM/POS hardware and software.
• Ability to diagnose hardware faults and perform repairs on site.
• Willingness to train staff on standard maintenance procedures.

Responsibilities

• Perform hardware repairs, installations, software upgrades, and preventive maintenance.
• Conduct on-site troubleshooting and provide root cause analysis to customers.
• Train bank staff on First Line Maintenance procedures.
• Ensure SLA compliance and handle customer complaints professionally.
• Escalate maintenance concerns promptly to supervisors.

Skills

On-site repair

Troubleshooting

Preventive maintenance

Customer training

Job description

One Point Contact, Inc. is a leading field service provider in ATM and POS industries. The role focuses on performing repairs, installations, software upgrades, and preventive maintenance at customer sites.

You will troubleshoot on-site, provide root cause analysis, and ensure timely resolution of incidents to meet SLA commitments. The position also involves training bank staff on First Line Maintenance procedures and escalating issues when required, supported by a nationwide branch network and