Field Engineer

One Point Contact Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading service provider in financial technology is looking for an ATM technician in Metro Manila. Responsibilities include installing and maintaining ATM machines, diagnosing issues, and providing customer support. The ideal candidate has a vocational degree in electronics and strong technical skills. Opportunities for travel and flexible work hours are available.

Qualifications

• Experience as an ATM technician or in a field service engineer role is a plus.
• Willingness to travel and work flexible hours or on-call shifts.

Responsibilities

• Install, configure, and test new ATM machines at client sites.
• Perform regular preventive maintenance to ensure ATM uptime.
• Diagnose and repair mechanical, hardware, software, and network issues.
• Respond to service calls promptly and efficiently.

Skills

Technical and mechanical skills

Good communication

Ability to read schematics

Familiarity with ATM models

Education

Vocational or associate degree in electronics

Job description

• Install, configure, and test new ATM machines at client sites
• Perform regular preventive maintenance to ensure ATM uptime and performance
• Diagnose and repair mechanical, hardware, software, and network-related issues
• Respond to service calls promptly and efficiently
• Replace faulty components, such as card readers, dispensers, and printers
• Maintain accurate service records and documentation for all maintenance work performed
• Coordinate with banks, vendors, and internal teams for service updates and support
• Monitor ATM networks and escalate issues as needed
• Provide customer support and resolve complaints related to ATM services
• Ensure compliance with safety, security, and operational procedures

Vocational or associate degree in electronics, information technology, or related field

Previous experience as an ATM technician or in a field service engineer role is a plus

Strong technical and mechanical skills

Familiarity with ATM models (e.g., NCR, Diebold, Wincor) is an advantage

Ability to read schematics, wiring diagrams, and technical manuals

Good communication and interpersonal skills

Willingness to travel and work flexible hours or on-call shifts