Field Engineer

One Point Contact Inc.; Sagayad; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Medical Dental Svc.

Incentive Bonus

Travel & Housing Allowance

Job summary

One Point Contact, Inc. is seeking a field service technician to perform hardware repairs, installations, software upgrades, and preventive maintenance on self-service financial products and POS systems across our network.

You will conduct on-site troubleshooting, provide root-cause analysis to customers, train bank staff on First Line Maintenance, ensure SLA compliance, and escalate issues when needed. The company offers travel and housing allowances and an incentive bonus; join a nationwide

Responsibilities

• On-site troubleshooting and root-cause analysis to customers.
• Train bank staff on First Line Maintenance procedures.
• Ensure SLA compliance and handle customer complaints professionally.
• Escalate maintenance concerns promptly to supervisors.

Job description

Perform hardware repairs, installations, software upgrades, and preventive maintenance.

Conduct on-site troubleshooting and provide root cause analysis to customers.

Train bank staff on First Line Maintenance procedures.

Ensure SLA compliance and handle customer complaints professionally.

Escalate maintenance concerns promptly to supervisors.

One Point Contact, Inc. was formed to meet a growing need for quality field service in the ATM and POS industry. The company provides options and technology allowing businesses to manage growth while maximizing their hardware and software investment. Through its nationwide branch network, the company provides full technical services on self-service financial products and retail point of sale systems. Our range of solutions include preventive and corrective maintenance, 24-hour customer service, on-site support and program management.

One Point Contact, Inc. was formed to meet a growing need for quality field service in the ATM and POS industry. The company provides options and technology allowing businesses to manage growth while maximizing their hardware and software investment. Through its nationwide branch network, the company provides full technical services on self-service financial products and retail point of sale systems. Our range of solutions include preventive and corrective maintenance, 24-hour customer service, on-site support and program management.

• Medical Dental Svc.
• Incentive Bonus
• Travel & Housing Allowance,