Field Collections Specialist — On-the-Road Payments

Salmon Group; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Salmon seeks a Field Collector Officer to operate on the road across Luzon, Visayas and Mindanao, visiting clients to collect overdue payments and negotiate settlements. You will document each interaction and maintain accurate records.

Support the legal team when needed, and rely on strong interpersonal skills to engage clients professionally and empathetically, even during challenging conversations. This role is full-time and requires field presence.

Qualifications

• Experience in debt collection or a similar customer-facing role.
• Previous experience in sales, customer service, or field-based roles is an asset.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal skills and the ability to engage with clients in a professional, empathetic, and persuasive manner.
• Ability to handle difficult conversations and resolve conflicts and to negotiate payment arrangements and settlements with clients who may be resistant to paying.
• Luzon, Visayas and Mindanao field collectors.

Responsibilities

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers who are behind on their bills.
• Maintain follow-up with clients to ensure payment deadlines are met.
• Document every visit and interaction with clients, ensuring accurate and up-to-date information.
• Collaborate with the legal team if legal action needs to be pursued for unresolved cases.

Skills

Debt collection

Customer facing

Negotiation

Interpersonal skills

Job description

Salmon seeks a Field Collector Officer to operate on the road across Luzon, Visayas and Mindanao, visiting clients to collect overdue payments and negotiate settlements. You will document each interaction and maintain accurate records.

Support the legal team when needed, and rely on strong interpersonal skills to engage clients professionally and empathetically, even during challenging conversations. This role is full-time and requires field presence.