Field Collections Officer-Caloocan

Salmon Group; Philippines; On-site; PHP 145,000 - 257,000; Full time

Job summary

Salmon Group is expanding its consumer fintech footprint in the Philippines and is hiring a Field Collector Officer. You will visit clients at their homes or businesses to collect overdue payments, negotiate payment arrangements, and document every visit.

This on-the-road role requires strong interpersonal skills and the ability to handle difficult conversations. The position involves field work across Luzon, Visayas and Mindanao with collaboration to pursue unresolved cases with the legal team

Qualifications

• Experience in debt collection or similar customer-facing role.
• Previous experience in sales, customer service, or field-based roles is an asset.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal skills and the ability to engage with clients professionally, empathetically and persuasively.
• Ability to handle difficult conversations and negotiate payment arrangements with resistant clients.
• Field collectors across Luzon, Visayas and Mindanao.

Responsibilities

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers who are behind on their bills.
• Maintain follow-up with clients to ensure payment deadlines are met.
• Document every visit and interaction with clients, ensuring accurate and up-to-date information.
• Collaborate with the legal team if legal action needs to be pursued for unresolved cases.

Skills

Debt collection

Customer service

Field-based experience

Negotiation

Interpersonal skills

Job description

Job description:

Salmon – Who We Are and What We Do

Salmon is a rapidly growing consumer fintech group, founded in July 2022 with the vision of building the leading credit-led neobank in Southeast Asia. We chose the Philippines as our launch market and are now a licensed consumer lending company, currently working toward securing a full banking license (subject to BSP approval). Salmon was established by three co-founders who previously built and held senior leadership roles at Tinkoff, a highly successful, tech-driven bank that achieved a market capitalization of over US$20 billion. Our team is composed of world-class finance and technology professionals from across the globe. We are backed by premier investors, including the International Finance Corporation (IFC) — a member of the World Bank Group, ADQ — a sovereign investment company of the Government of Abu Dhabi, and other leading fintech investors. At Salmon, we are building a technology-driven financial platform designed to operate seamlessly 24/7/365. Our mission is to create thousands of jobs and provide millions of Filipinos with reliable, high-quality access to financial services. We invite you to be part of this journey as we shape the future of finance together.

About the Role – Field Collector Officer

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers who are behind on their bills.
• Maintain follow-up with clients to ensure payment deadlines are met.
• Document every visit and interaction with clients, ensuring accurate and up-to-date information
• Collaborate with the legal team if legal action needs to be pursued for unresolved cases

Requirements

• Experience in debt collection or a similar customer-facing.
• Previous experience in sales, customer service, or field-based roles is an asset.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal skills and the ability to engage with clients in a professional, empathetic, and persuasive manner.
• Ability to handle difficult conversations and resolve conflicts and to negotiate payment arrangements and settlements with clients who may be resistant to paying.
• Luzon, Visayas and Mindanao field collectors

Job Type: Full-time

Experience:

• field collection: 1 year (Preferred)

Work Location: On the road