Field Collections Specialist

Salmon Group; Philippines; On-site; PHP 145,000 - 257,000; Full time

Job summary

Salmon Group is expanding its consumer fintech footprint in the Philippines and is hiring a Field Collector Officer. You will visit clients at their homes or businesses to collect overdue payments, negotiate payment arrangements, and document every visit.

This on-the-road role requires strong interpersonal skills and the ability to handle difficult conversations. The position involves field work across Luzon, Visayas and Mindanao with collaboration to pursue unresolved cases with the legal team

Qualifications

• Experience in debt collection or similar customer-facing role.
• Previous experience in sales, customer service, or field-based roles is an asset.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal skills and the ability to engage with clients professionally, empathetically and persuasively.
• Ability to handle difficult conversations and negotiate payment arrangements with resistant clients.
• Field collectors across Luzon, Visayas and Mindanao.

Responsibilities

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers who are behind on their bills.
• Maintain follow-up with clients to ensure payment deadlines are met.
• Document every visit and interaction with clients, ensuring accurate and up-to-date information.
• Collaborate with the legal team if legal action needs to be pursued for unresolved cases.

Skills

Debt collection

Customer service

Field-based experience

Negotiation

Interpersonal skills

Job description

Salmon Group is expanding its consumer fintech footprint in the Philippines and is hiring a Field Collector Officer. You will visit clients at their homes or businesses to collect overdue payments, negotiate payment arrangements, and document every visit.

This on-the-road role requires strong interpersonal skills and the ability to handle difficult conversations. The position involves field work across Luzon, Visayas and Mindanao with collaboration to pursue unresolved cases with the legal team