Field Collections Specialist

Salmon Group; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Salmon Group is seeking a Field Collector Officer to visit clients' residences or businesses to collect overdue payments and negotiate payment arrangements. The role covers Luzon, Visayas and Mindanao, with on-the-road work and direct interaction with customers.

You will maintain follow-up, document visits, and collaborate with the legal team for unresolved cases. Experience in debt collection or customer-facing roles is preferred, with strong interpersonal and negotiation skills.

Qualifications

• Experience in debt collection or a similar customer-facing role.
• Sales, customer service, or field-based roles are an asset.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal skills and the ability to engage with clients in a professional, empathetic, and persuasive manner.
• Ability to handle difficult conversations and negotiate payment arrangements and settlements with clients who may be resistant to paying.
• Luzon, Visayas and Mindanao field collectors.

Responsibilities

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers who are behind on their bills.
• Maintain follow-up with clients to ensure payment deadlines are met.
• Document every visit and interaction with clients, ensuring accurate and up-to-date information
• Collaborate with the legal team if legal action needs to be pursued for unresolved cases

Skills

Debt collection

Customer service

Negotiation

Communication

Conflict resolution

Job description

Salmon Group is seeking a Field Collector Officer to visit clients' residences or businesses to collect overdue payments and negotiate payment arrangements. The role covers Luzon, Visayas and Mindanao, with on-the-road work and direct interaction with customers.

You will maintain follow-up, document visits, and collaborate with the legal team for unresolved cases. Experience in debt collection or customer-facing roles is preferred, with strong interpersonal and negotiation skills.