Field Collections Officer-Quezon City

Salmon Group; Philippines; On-site; PHP 150,000 - 270,000; Full time

Job summary

Salmon Group in the Philippines is hiring a Field Collector Officer to visit clients' residences or businesses to collect overdue payments and negotiate payment arrangements. You will maintain follow-up to ensure payment deadlines are met, document every visit, and collaborate with the legal team on unresolved cases.

This field-based role operates across Luzon, Visayas and Mindanao, with work conducted on the road.

Qualifications

• Experience in debt collection or similar customer-facing roles.
• Sales or customer service experience is an asset.
• Knowledge of debt recovery processes is beneficial.
• Strong interpersonal, empathetic and persuasive communication skills.
• Ability to handle difficult conversations and negotiate settlements.

Responsibilities

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers behind on bills.
• Maintain follow-up to ensure payment deadlines are met.
• Document every visit and interaction with clients with accurate records.
• Collaborate with the legal team if legal action is needed for unresolved cases.

Skills

Debt collection

Customer service

Field-based roles

Interpersonal skills

Negotiation

Job description

Job description:

Salmon – Who We Are and What We Do

Salmon is a rapidly growing consumer fintech group, founded in July 2022 with the vision of building the leading credit-led neobank in Southeast Asia. We chose the Philippines as our launch market and are now a licensed consumer lending company, currently working toward securing a full banking license (subject to BSP approval). Salmon was established by three co-founders who previously built and held senior leadership roles at Tinkoff, a highly successful, tech-driven bank that achieved a market capitalization of over US$20 billion. Our team is composed of world-class finance and technology professionals from across the globe. We are backed by premier investors, including the International Finance Corporation (IFC) — a member of the World Bank Group, ADQ — a sovereign investment company of the Government of Abu Dhabi, and other leading fintech investors. At Salmon, we are building a technology-driven financial platform designed to operate seamlessly 24/7/365. Our mission is to create thousands of jobs and provide millions of Filipinos with reliable, high-quality access to financial services. We invite you to be part of this journey as we shape the future of finance together.

About the Role – Field Collector Officer

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers who are behind on their bills.
• Maintain follow-up with clients to ensure payment deadlines are met.
• Document every visit and interaction with clients, ensuring accurate and up-to-date information
• Collaborate with the legal team if legal action needs to be pursued for unresolved cases

Requirements

• Experience in debt collection or a similar customer-facing.
• Previous experience in sales, customer service, or field-based roles is an asset.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal skills and the ability to engage with clients in a professional, empathetic, and persuasive manner.
• Ability to handle difficult conversations and resolve conflicts and to negotiate payment arrangements and settlements with clients who may be resistant to paying.
• Luzon, Visayas and Mindanao field collectors

Job Type: Full-time

Experience:

• field collection: 1 year (Preferred)

Work Location: On the road