Field Collections Specialist — On the Road

Salmon Group; Philippines; On-site; PHP 150,000 - 270,000; Full time

Job summary

Salmon Group in the Philippines is hiring a Field Collector Officer to visit clients' residences or businesses to collect overdue payments and negotiate payment arrangements. You will maintain follow-up to ensure payment deadlines are met, document every visit, and collaborate with the legal team on unresolved cases.

This field-based role operates across Luzon, Visayas and Mindanao, with work conducted on the road.

Qualifications

• Experience in debt collection or similar customer-facing roles.
• Sales or customer service experience is an asset.
• Knowledge of debt recovery processes is beneficial.
• Strong interpersonal, empathetic and persuasive communication skills.
• Ability to handle difficult conversations and negotiate settlements.

Responsibilities

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers behind on bills.
• Maintain follow-up to ensure payment deadlines are met.
• Document every visit and interaction with clients with accurate records.
• Collaborate with the legal team if legal action is needed for unresolved cases.

Skills

Debt collection

Customer service

Field-based roles

Interpersonal skills

Negotiation

Job description

Salmon Group in the Philippines is hiring a Field Collector Officer to visit clients' residences or businesses to collect overdue payments and negotiate payment arrangements. You will maintain follow-up to ensure payment deadlines are met, document every visit, and collaborate with the legal team on unresolved cases.

This field-based role operates across Luzon, Visayas and Mindanao, with work conducted on the road.