Field Collections Officer-METRO MANILA NCR

Salmon Group; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Salmon seeks a Field Collector Officer to operate on the road across Luzon, Visayas and Mindanao, visiting clients to collect overdue payments and negotiate settlements. You will document each interaction and maintain accurate records.

Support the legal team when needed, and rely on strong interpersonal skills to engage clients professionally and empathetically, even during challenging conversations. This role is full-time and requires field presence.

Qualifications

• Experience in debt collection or a similar customer-facing role.
• Previous experience in sales, customer service, or field-based roles is an asset.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal skills and the ability to engage with clients in a professional, empathetic, and persuasive manner.
• Ability to handle difficult conversations and resolve conflicts and to negotiate payment arrangements and settlements with clients who may be resistant to paying.
• Luzon, Visayas and Mindanao field collectors.

Responsibilities

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers who are behind on their bills.
• Maintain follow-up with clients to ensure payment deadlines are met.
• Document every visit and interaction with clients, ensuring accurate and up-to-date information.
• Collaborate with the legal team if legal action needs to be pursued for unresolved cases.

Skills

Debt collection

Customer facing

Negotiation

Interpersonal skills

Job description

Job description:

Salmon – Who We Are and What We Do

Salmon is a rapidly growing consumer fintech group, founded in July 2022 with the vision of building the leading credit-led neobank in Southeast Asia. We chose the Philippines as our launch market and are now a licensed consumer lending company, currently working toward securing a full banking license (subject to BSP approval). Salmon was established by three co-founders who previously built and held senior leadership roles at Tinkoff, a highly successful, tech-driven bank that achieved a market capitalization of over US$20 billion. Our team is composed of world-class finance and technology professionals from across the globe. We are backed by premier investors, including the International Finance Corporation (IFC) — a member of the World Bank Group, ADQ — a sovereign investment company of the Government of Abu Dhabi, and other leading fintech investors. At Salmon, we are building a technology-driven financial platform designed to operate seamlessly 24/7/365. Our mission is to create thousands of jobs and provide millions of Filipinos with reliable, high-quality access to financial services. We invite you to be part of this journey as we shape the future of finance together.

About the Role – Field Collector Officer

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers who are behind on their bills.
• Maintain follow-up with clients to ensure payment deadlines are met.
• Document every visit and interaction with clients, ensuring accurate and up-to-date information
• Collaborate with the legal team if legal action needs to be pursued for unresolved cases

Requirements

• Experience in debt collection or a similar customer-facing.
• Previous experience in sales, customer service, or field-based roles is an asset.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal skills and the ability to engage with clients in a professional, empathetic, and persuasive manner.
• Ability to handle difficult conversations and resolve conflicts and to negotiate payment arrangements and settlements with clients who may be resistant to paying.
• Luzon, Visayas and Mindanao field collectors

Job Type: Full-time

Experience:

• field collection: 1 year (Preferred)

Work Location: On the road