Field Collection Supervisor in General Santos City

BillEase; General Santos; On-site; PHP 469,000 - 714,000; Full time

Job summary

Billease in General Santos, Philippines, is seeking a driven Field Collections Supervisor to lead a team of collectors, set clear targets, and ensure adherence to company policies. You will coach, develop talent, and drive performance in a fast-paced, target-driven environment.

You will design and implement collection strategies for General Santos City, monitor metrics, report trends, and collaborate with Training and Operations to streamline processes while maintaining regulatory compliance.

Qualifications

• 3-5 years of experience in collections supervisor or leadership role.
• Proven track record of achieving collections targets.
• Strong understanding of the collections industry and Philippine regulations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate, coach, and develop team members.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience working in a fast-paced and target-driven environment.
• Strong work ethic and a commitment to achieving results.

Responsibilities

• Lead and motivate a team of Field Collectors, set goals, coach, and ensure policy adherence.
• Develop and implement effective collection strategies tailored to General Santos City market.
• Oversee daily activities, monitor performance metrics, identify improvements.
• Conduct regular performance reviews and provide feedback.
• Resolve customer concerns and escalations professionally and timely.
• Analyze and report on team performance, identify trends and optimization opportunities.
• Maintain understanding of regulations and compliance related to collections.
• Collaborate with Training and Operations to ensure seamless collection process.
• Represent Billease professionally in interactions with clients, partners, and other stakeholders.

Skills

Leadership

Team motivation

Coaching

Communication

Performance analysis

Tools

Microsoft Office

Excel

Job description

About Us

Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

• Lead and motivate a team of Field Collectors, setting clear goals, providing ongoing coaching and development, and ensuring adherence to company policies and procedures.
• Develop and implement effective collection strategies tailored tailored to General Santos Citymarket.
• Oversee the daily activities of your team, monitoring performance metrics and identifying areas for improvement.
• Conduct regular performance reviews and provide constructive feedback to help your team members excel.
• Resolve customer concerns and escalations in a professional and timely manner.
• Analyze and report on team performance, identifying trends and opportunities for optimization.
• Maintain a strong understanding of relevant regulations and compliance requirements related to collections.
• Collaborate with other departments (e.g., Training, Operations) to ensure a seamless collection process.
• Represent Billease professionally in interactions with clients, partners, and other stakeholders.

Requirements

• Willing to do field work: GENERAL SANTOS
• 3-5 years of experience in collections supervisor or leadership role
• Proven track record of success in achieving collections targets
• Strong understanding of the collections industry and relevant regulations in the Philippines
• Excellent leadership, communication, and interpersonal skills
• Ability to motivate, coach, and develop team members
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Experience working in a fast-paced and target-driven environment
• Strong work ethic and a commitment to achieving results