Field Collections Lead - Drive Results in the Field

Billease; General Santos; On-site; PHP 480,000 - 720,000; Full time

Job summary

Billease is hiring a collections supervisor to lead a field team in General Santos. You will coach, set targets, monitor performance, and ensure policy compliance while optimizing collection strategies.

Ideal candidates have 3-5 years in leadership roles within collections and a strong grasp of Philippine regulations. You will coordinate with Training and Operations to maintain smooth processes and client relations.

Qualifications

• 3-5 years of experience in collections supervisor or leadership role.
• Proven track record of achieving collections targets.
• Strong knowledge of Philippine collections regulations.

Responsibilities

• Lead and motivate a team of Field Collectors, setting clear goals and coaching members.
• Develop and implement collection strategies tailored to General Santos City market.
• Oversee daily activities, monitor performance metrics and identify improvements.
• Conduct regular performance reviews and provide constructive feedback.
• Resolve customer concerns and escalations professionally and timely.
• Analyze and report on team performance, identify trends and opportunities.
• Maintain understanding of relevant regulations and compliance in collections.
• Collaborate with Training and Operations to ensure a seamless collection process.
• Represent Billease professionally in interactions with clients and partners.

Skills

Leadership

Coaching

Communication

Interpersonal skills

Analytical thinking

Problem solving

Time management

Organizational skills

MS Office

Tools

Microsoft Office Suite

Job description

Billease is hiring a collections supervisor to lead a field team in General Santos. You will coach, set targets, monitor performance, and ensure policy compliance while optimizing collection strategies.

Ideal candidates have 3-5 years in leadership roles within collections and a strong grasp of Philippine regulations. You will coordinate with Training and Operations to maintain smooth processes and client relations.