Field Collections Officer - Dumaguete

Billease; Dumaguete; On-site; PHP 167,000 - 279,000; Full time

Job summary

Billease is seeking a Collections Specialist in Dumaguete to contact delinquent customers, discuss their account status, and assess the situation to propose practical repayment solutions.

You will follow up on promises and work to recover payments, with escalation to Legal for uncooperative cases. A valid driving license and motorcycle ownership, plus computer literacy, are required for this role.

Qualifications

• Must have field collection experience.
• Ability to assess customer stories and propose beneficial solutions.
• Must be computer literate and proficient with basic software.

Responsibilities

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escalate uncooperative customers to Legal.

Skills

Field collection

Customer communication

Computer literacy

Job description

About Us

Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escape uncooperative customers to Legal.

The Ideal Candidate

• You Live in Dumaguete
• Field collection experience is required
• Has a valid/updated Driving License and should own a motorcycle
• Computer literate