Field Collection Officer in General Santos

BillEase; General Santos; On-site; PHP 180,000 - 280,000; Full time

Job summary

BillEase in General Santos, Philippines, is seeking a field collections specialist to contact delinquent customers, discuss account statuses, and assess the customer narrative to propose favorable solutions. You will follow up on repayment commitments for past-due accounts and, when needed, escalate uncooperative cases to Legal for resolution.

The ideal candidate lives in General Santos and has field collection experience, a valid motorcycle license, and basic computer skills.

Qualifications

• Field collection experience is required.
• Has a valid/updated driving license and should own a motorcycle.
• Computer literate: know how to do basic MS Office, Google Suite applications.

Responsibilities

• Contact delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayment promises for past due payments.
• Identify and elevate uncooperative customers to Legal.

Skills

Field collection

Customer service

Negotiation

Tools

MS Office

Google Suite

Job description

About Us

Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

• Contact delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayment promises for past due payments.
• Identify and elevate uncooperative customers to Legal.

The Ideal Candidate

• You Live in GENERAL SANTOS, SOUTH COTABATO
• Field collection experience is required
• Has a valid/updated Driving License and should own a motorcycle
• Computer literate: know how to do basic MS Office, Google Suite applications

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By submitting your application, you authorize Billease to collect, process, and store your personal information for recruitment and evaluation purposes. We ensure that your data is handled confidentially and may be shared with authorized internal teams or third parties as part of these processes. You also acknowledge Billease may conduct reference and background checks as part of our hiring process If applicable, you also consent to BillEase using your provided information to update our records to ensure the accuracy and completeness of your details. All information will be securely managed and used exclusively for the purposes stated above, in compliance with applicable data protection regulations.