Field Collection Officer - Davao

Billease; Davao City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Billease in Davao City is looking for a Collections Associate to contact delinquent customers, assess their stories, and propose feasible repayment solutions. The role requires frequent field visits and a focus on meeting collection targets.

Ideal candidates should have experience in collections, field operations, or customer service, with strong communication and negotiation skills, and a willingness to work daily in the field to recover overdue payments.

Qualifications

• Preferably with experience in collections, field operations, or customer service.
• Must have good communication and negotiation skills, be responsible and goal-oriented, and be willing to conduct daily field visits and meet collection targets.

Responsibilities

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises with customers of past due payments.
• Identify and escalate uncooperative customers to Legal.

Skills

Communication skills

Negotiation skills

Field operations

Target-oriented

Collections experience

Job description

The Job

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escape uncooperative customers to Legal.

The Ideal Candidate

• Qualifications: Preferably with experience in collections, field operations, or customer service. Must have good communication and negotiation skills, be responsible and goal-oriented, and be willing to conduct daily field visits and met collection targets.
  
• Preferred Location: Must reside in or near the following barangays in Davao City: POBLACION, MAA, BAJADA, BUHANGIN, LANANG, SASA, PANACAN, CABANTIAN, or INDANGAN. Familiarity with these areas is an advantage.