Field Collection Staff

Best Tools Group Careers; Davao City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Best Tools Group Careers is seeking a Field Collection Staff to cover the Davao Area, primarily in Davao City. The role centers on timely collection of customer payments, delivery and acknowledgment of SOAs, and strong coordination with Finance and Sales teams.

Daily field visits and extensive travel within the Davao Area are required, with a field-based onsite work setup. ASAP deployment is preferred; candidates must hold a valid Professional Driver's License and be able to drive a motorcycle.

Qualifications

• College graduate of any course.
• Experience in field collection, accounts receivable, billing, collections, or other customer-facing field operations.
• Experience in conducting payment collections, delivery and acknowledgment of SOAs, and obtaining customer acknowledgments.
• Familiar with AR processes, collection documentation, and payment monitoring.
• Knowledgeable in handling ORs, SOAs, collection reports, and other financial documents.
• Strong communication, negotiation, and customer relationship skills.
• Able to coordinate with Finance & Accounting, AR, Sales, and branch personnel.
• Proficient in Microsoft Office, especially Excel, Word, Outlook, and email correspondence.
• Comfortable using mobile tools for field reporting and coordination.
• Highly organized, detail-oriented, and capable of maintaining accurate records.

Responsibilities

• Conduct scheduled field collection activities within the assigned Davao territory to ensure timely collection of customer payments.
• Deliver, present, and obtain customer acknowledgment for SOA and other billing documents.
• Collect payments and ensure all collections are documented and endorsed to Finance & Accounting.
• Safeguard collected payments, ORs, SOAs, and other documents during field assignments.
• Coordinate with AR Team regarding schedules, updates, overdue accounts, and visits.
• Provide timely reports on collection activities, customer feedback, payment status, and field observations.
• Assist in monitoring overdue accounts through scheduled visits and follow-ups.
• Coordinate with Sales Team and branch personnel on collection schedules and field responsibilities.
• Prepare and submit daily/weekly/monthly collection reports with documentation.
• Serve as authorized field representative for delivery/receipt of collection documents in territory.
• Provide operational support to Company-Owned Stores when no collection activities are scheduled.
• Perform other collection, administrative, and field support duties as assigned.

Skills

Field collections

AR processes

MS Office

Driver's license

Motorcycle driving

Communication

Documentation

Coordination

Travel readiness

Education

College graduate

Tools

Excel

Outlook

Email

Job description

Job Description

POSITION: FIELD COLLECTION STAFF

Work Location: INGCO Matina Davao Branch

Assigned Area: Davao Area

Work Setup: Field-Based / Onsite

Skills & Qualifications

• College Graduate of any course
• With experience in field collection, accounts receivable, billing, collections, or other customer-facing field operations
• Experience in conducting payment collections, delivery and countering of Statements of Account (SOA), and obtaining customer acknowledgments
• Familiar with Accounts Receivable (AR) processes, collection documentation, and payment monitoring
• Knowledgeable in handling Official Receipts (ORs), Statements of Account (SOAs), collection reports, and other financial documents
• Strong communication, negotiation, and customer relationship skills
• Able to coordinate effectively with the Finance & Accounting Department, Accounts Receivable Team, Sales Team, and branch personnel
• Proficient in Microsoft Office Applications, particularly Excel, Word, Outlook, and email correspondence
• Comfortable using mobile communication tools for field reporting and coordination
• Highly organized, detail-oriented, and capable of maintaining accurate records and documentation
• Trustworthy, honest, and able to handle confidential company documents and customer payments responsibly
• Must possess a valid Professional Driver's License and be able to drive a motorcycle
• Company-issued motorcycle will be provided for official field collection activities
• Willing to conduct daily field visits and travel extensively within the Davao Area
• Can Start ASAP / Available for Immediate Deployment

Job Description

• Conduct scheduled field collection activities within the assigned Davao territory to ensure timely collection of customer payments
• Deliver, present, and obtain customer acknowledgement for Statements of Account (SOA) and other billing documents
• Collect payments from customers and ensure all collections are properly documented and promptly endorsed to the Finance & Accounting Department
• Safeguard collected payments, Official Receipts (ORs), SOAs, and other company documents while performing field assignments
• Coordinate with the Accounts Receivable Team regarding collection schedules, payment updates, overdue accounts, and customer visits
• Provide timely reports on collection activities, customer feedback, payment status, and field observations
• Assist in monitoring overdue accounts through scheduled customer visits and follow-up activities
• Coordinate with the Sales Team and branch personnel regarding collection schedules and assigned field responsibilities
• Prepare and submit daily, weekly, and monthly collection accomplishment reports and supporting documentation
• Serve as the company's authorized field representative for the delivery and receipt of collection-related documents within the assigned territory
• Provide operational assistance to Company-Owned Stores within the assigned area whenever there are no scheduled collection activities, as directed by management
• Perform other collection, administrative, and field support duties assigned by management