Field Collection Staff

Best Tools Group Careers; Davao Region; On-site; PHP 216,000 - 288,000; Full time

Job summary

Best Tools Group Careers seeks a Field Collection Staff for its INGCO Matina Davao Branch to cover the Davao Area. This field-based, onsite role requires delivering SOAs, collecting payments, and safeguarding documents while coordinating with AR, Sales, and branch personnel.

Ideal candidates are college graduates with AR/collections experience, strong negotiation skills, and proficiency in MS Office. A valid driver's license and motorcycle driving ability are required; daily field visits and

Qualifications

• College graduate; field collection or AR experience preferred.
• Experience in payment collections and SOA handling.
• Familiar with AR processes, collection docs, and payment monitoring.
• Knowledge of handling ORs, SOAs, collection reports, and financial docs.
• Strong communication, negotiation, and customer relationship skills.

Responsibilities

• Conduct scheduled field collection activities within the Davao territory to ensure timely payments.
• Deliver and obtain customer acknowledgement for SOAs and other billing documents.
• Collect payments and document collections for endorsement to Finance & Accounting.
• Safeguard collected payments, ORs, SOAs, and other documents during field duties.
• Coordinate with AR Team on schedules, updates, overdue accounts, and visits.
• Provide timely reports on collections, feedback, payment status, and field observations.
• Assist in monitoring overdue accounts via field visits and follow-ups.
• Prepare and submit daily/weekly/monthly collection reports and docs.
• Serve as authorized field representative for delivery/receipt of collection documents.
• Provide operational support to Company-Owned Stores when no collections are scheduled.
• Perform other collection, admin, and field support duties as assigned by management.

Skills

Field collection experience

Accounts receivable processes

Payment collections

Customer communication

Coordination with multiple teams

MS Office proficiency

Motorcycle driving

Travel within Davao Area

Immediate deployment

Education

College Graduate of any course

Tools

Excel

Word

Outlook

Job description

POSITION: FIELD COLLECTION STAFF

Work Location: INGCO Matina Davao Branch

Assigned Area: Davao Area

Work Setup: Field-Based / Onsite

Skills & Qualifications

• College Graduate of any course
• With experience in field collection, accounts receivable, billing, collections, or other customer-facing field operations
• Experience in conducting payment collections, delivery and countering of Statements of Account (SOA), and obtaining customer acknowledgments
• Familiar with Accounts Receivable (AR) processes, collection documentation, and payment monitoring
• Knowledgeable in handling Official Receipts (ORs), Statements of Account (SOAs), collection reports, and other financial documents
• Strong communication, negotiation, and customer relationship skills
• Able to coordinate effectively with the Finance & Accounting Department, Accounts Receivable Team, Sales Team, and branch personnel
• Proficient in Microsoft Office Applications, particularly Excel, Word, Outlook, and email correspondence
• Comfortable using mobile communication tools for field reporting and coordination
• Highly organized, detail-oriented, and capable of maintaining accurate records and documentation
• Trustworthy, honest, and able to handle confidential company documents and customer payments responsibly
• Must possess a valid Professional Driver's License and be able to drive a motorcycle
• Company-issued motorcycle will be provided for official field collection activities
• Willing to conduct daily field visits and travel extensively within the Davao Area
• Can Start ASAP / Available for Immediate Deployment

Job Description

• Conduct scheduled field collection activities within the assigned Davao territory to ensure timely collection of customer payments
• Deliver, present, and obtain customer acknowledgement for Statements of Account (SOA) and other billing documents
• Collect payments from customers and ensure all collections are properly documented and promptly endorsed to the Finance & Accounting Department
• Safeguard collected payments, Official Receipts (ORs), SOAs, and other company documents while performing field assignments
• Coordinate with the Accounts Receivable Team regarding collection schedules, payment updates, overdue accounts, and customer visits
• Provide timely reports on collection activities, customer feedback, payment status, and field observations
• Assist in monitoring overdue accounts through scheduled customer visits and follow-up activities
• Coordinate with the Sales Team and branch personnel regarding collection schedules and assigned field responsibilities
• Prepare and submit daily, weekly, and monthly collection accomplishment reports and supporting documentation
• Serve as the company's authorized field representative for the delivery and receipt of collection-related documents within the assigned territory
• Provide operational assistance to Company-Owned Stores within the assigned area whenever there are no scheduled collection activities, as directed by management
• Perform other collection, administrative, and field support duties assigned by management