Field Collection Officer - CDO

Billease; Cagayan de Oro; On-site; PHP 201,000 - 335,000; Full time

Job summary

Billease is seeking a field collections associate to contact delinquent customers, assess their stories, and negotiate feasible repayment plans. You will also follow up on promises and escalate uncooperative cases when needed.

The role requires driving a motorcycle, a valid license, and solid computer literacy to log interactions and update records while delivering practical solutions to keep accounts current.

Qualifications

• Field collections experience is required.
• Requires a valid/updated driving license and ownership of a motorcycle.
• Must be computer literate.

Responsibilities

• Contact delinquent customers to discuss account status.
• Assess customer stories and suggest feasible solutions.
• Follow up on repayment promises for past due payments.
• Identify and escalate uncooperative customers to Legal.

Skills

Field collections

Driving license

Motorcycle owner

Computer literacy

Job description

About us

Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escalation uncooperative customers to Legal.

The Ideal Candidate

• Field collection experience is required
• Has a valid/updated Driving License and should own a motorcycle
• Computer literate