Fast-Track CSR | 35k PHP Sign-On Bonus | Phone Interview

Stark BPO Services; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

PHP sign-on bonus

Job summary

Stark BPO Services in Manila City, Metro Manila, is seeking a dedicated Customer Service Representative to join our growing team. This full-time role involves speaking with clients across various industries and delivering exceptional service, acting as the voice of the company.

We offer a streamlined recruitment process and a competitive sign-on bonus of 35,000 PHP to recognize your value. The position requires a professional phone manner and a proven track record in customer support.

Qualifications

• Proven customer service experience in a call centre or similar fast-paced environment.
• Excellent communication skills with a professional phone manner.
• Strong listening skills and empathy to understand customer needs.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Provide accurate information about products, services, and company policies.
• Document customer interactions and maintain detailed records in the system.
• Handle customer complaints with empathy and resolve concerns within guidelines.
• Process customer requests, including account updates, order modifications, and service changes.
• Meet or exceed performance metrics including call handling time, CSAT, and attendance targets.
• Collaborate with team members and supervisors to identify improvements and best practices.
• Escalate complex issues to senior staff when necessary.

Skills

Customer service

Communication skills

Multitasking

Typing speed

Call center experience

Tools

Call center software

Job description

Stark BPO Services in Manila City, Metro Manila, is seeking a dedicated Customer Service Representative to join our growing team. This full-time role involves speaking with clients across various industries and delivering exceptional service, acting as the voice of the company.

We offer a streamlined recruitment process and a competitive sign-on bonus of 35,000 PHP to recognize your value. The position requires a professional phone manner and a proven track record in customer support.